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Email Management Programs

Real-time email management programs
Unfortunately, most businesses do not respond to email for 24 to 48 hours. Sound Telecom responds, on average, in 5 minutes or less. We can immediately improve your email response time by 90% or more. Boost your brand image with real-time, 24/7 email response. Why let customer emails sit in a backlog? Consumers demand quick, accurate responses and waiting two days is not going to make them more loyal to you. Our email management programs keep your customers happy and your brand out in front.

Provide personalized email customer service
Sound Telecom offers 24/7/365 email response that is virtually real-time to provide a superior customer experience. We handle incoming email from targeted marketing campaigns as well as routine email that overflows to us when you are unavailable. Our agents respond intelligently and accurately with prescribed handling instructions. Responses to your customers are privately carbon copied back to your organization so that you are always in the loop. Your customers will feel like they are dealing directly with you at all times.  

  • Provide 24/7/365 email support
  • Use pre-formatted responses you create
  • Reduce response times to 2 – 5 minutes
  • Leverage reports on types of issues received to create more efficient and relevant responses

Benefits of Sound Telecom’s email management programs

  • Respond to customer emails faster, with more consistency
  • Prescribed email formatting options available
  • Reduce staffing, operating and training costs
  • Improve customer retention and loyalty
  • Keep sensitive transactions confidential
  • Easily handle unexpected email spikes and high email volumes

Now, you can provide managed email response for every level of your business: Administration, Sales, Support and Service. Break away from the limits of standard business hours processing. Move into the 21st century of customer service with real-time email management. Many of your customers are more comfortable handling business through email. So move your response time up a few notches and go 24/7 today.

We provide nationwide service and can assist you no matter where you live. Feel free to browse our directory.