One of the many tasks I perform at Sound TelecomÂ is facility management.Â This position allows me to see things from the point of view of a customer. Since I deal with vendors and sales personnel, and have the view from the customer perspective, I have come up with four tips that I feel are worth their weight in gold when dealing with a customer in any venue. If the experience is with aÂ call centerÂ representative, in a department store, or any other venue where customer service skills are required, there are simple principles that should be followed.Â If the proper attention and effective customer service is given to your clients, youâ€™ll endear them to you.
Thereâ€™s a reason we have two ears and one mouth; so we can listen twice as hard as we speak! Listening skills are especially important in the service arena if you want to have effective customer service. By listening to the customer, youâ€™ll hear and understand their needs and desires.
I believe the following simple tips are helpful and essential in establishing good rapport with your clients and delivering effective customer service.
- Listen to your customer.Â They know what they want; they may not be technically savvy in articulating or describing the process, but they have an idea of what they want.Â Your job is to lead them to a successful conclusion by helping them materialize the dream/idea.
- Do what you say youâ€™re going to do! Building trust is a must, and the quickest way to lose the trust and confidence of your client is by not keeping your word.
- Communication is another pivotal key in maintaining an ideal working relationship with a customer.
- Respect your customerâ€™s time. If you have a deadline, honor your client’s time by sticking to the agreement made. If circumstances arise that prevent the project from being completed at the designated time, communicate that and make the necessary adjustments. The absolute worst thing you can do is set an unrealistic expectation for your customer, and then drag the project out longer than expected.Â This action will cause mounting frustration and an unpleasant experience for all.
These helpful hints will give both parties a healthy, fruitful, and successful customer experience.Â Whatever the circumstance, itâ€™s always good to remain friendly, courteous and professionalÂ in order to provide effective customer service.