How Startups Can Elevate the Customer Experience

Follow these tips to build a solid foundation for customer experiences that your startup can thrive on. Editor’s Note: This post was submitted by guest blogger, Roxy James. Enjoy! When you talk about customer experience, it should include the quality of goods and services, competitive pricing,

5 Effective Tactics to Build a Loyal Customer Base

Loyal customers are what drive successful businesses. Here are 5 powerful tactics your company can use to encourage loyalty and improve customer retention. Editor’s Note: This post was submitted by guest blogger, Victor T. Miller. Enjoy! Nowadays, it’s important more than ever before for

Using Corporate Social Responsibility to Build your Business

Engaging in corporate social responsibility is not only a way to do some good in the world, but it can also help build your business, because people want to know that your company is having a positive impact. It’s no longer enough to be just another powerful corporate entity or successful local

Is Your Answering Service Staffed by Werewolves?

Beware of answering services that employ agents who are pleasant by day, but transform into horrific customer service reps during  the night shift. If you are one of the many businesses that has gone the route of partnering with a telephone answering service, chances are you have listened to at least