Follow these tips to build a solid foundation for customer experiences that your startup can thrive on.
Editorâ€™s Note: This post was submitted by guest blogger, Roxy James. Enjoy!
When you talk about customer experience, it should include the quality of goods and services, competitive pricing,
Loyal customers are what drive successful businesses. Here are 5 powerful tactics your company can use to encourage loyalty and improve customer retention.
Editorâ€™s Note: This post was submitted by guest blogger, Victor T. Miller. Enjoy!
Nowadays, itâ€™s important more than ever before for
Engaging in corporate social responsibility is not only a way to do some good in the world, but it can also help build your business, because people want to know that your company is having a positive impact.
Itâ€™s no longer enough to be just another powerful corporate entity or successful local
Beware of answering services that employ agents who are pleasant by day, but transform into horrific customer service reps duringÂ the night shift.
If you are one of the many businesses that has gone the route of partnering with a telephone answering service, chances are you have listened to at least
During a time of the year traditionally thought of as a chance to gather with friends and family to reflect on the things we are thankful for, I'd like to offer an additional opportunity Â to give thanks.
Last year, around this time, I wrote about one of the reasons all of us at Sound Telecom are