Silent Night: Can my answering service handle calls from non-verbal callers?

A good answering service should be able to take calls from people who are unable to speak and help them as they would any other caller. Some medical and hospice care facilities help patients that are considered "non-verbal." A non-verbal patient is one that can understand spoken language but cannot

How does multilingual live answering support work?

¿Hablan Español? 你会讲? Ð’Ñ‹ говорите? Ok, you get the picture. So you have customers or clients that don’t speak English and you would like to be able to provide service to them. What do you do? Communication can be difficult when callers and agents