How to Handle Angry Callers for Customer Service Success

Whether you work in a call center or provide customer service regularly over the phone, odds are that you've had to deal with a few upset people along the way. Here's the secret for how to handle angry callers and transform the call into a positive experience. We have all had that one customer (or

Utilizing the 5 C’s for Customer Service in the Telecommunications World

Remember these five tips for providing excellent customer service over the phone. It's easy, because they all start with the letter C! In a role that you have to get people to trust and be loyal to your business, it is an uphill battle. We do not have the face to face interaction that retail storefronts,

What is a Call Center? (11 things you should know)

A call center is a business office, building or setting where call agents receive and process large volumes of telephone calls, often for customer service purposes. People, phones, and computers. There are generally lots of each in a call center. A call center is a centralized location where the main

Quality Call Handling Does Not Stop When The Call Ends

Telephone Answering Services and Call Centers are in the business of branding your business.  They accomplish this by delivering Quality Call Handling. What is Quality Call Handling? It means answering your phones with professional, courteous, and friendly people, listening and understanding what

Call Center Customer Service Training

Training customer service representatives well is imperative for success in a call center environment. Any successful call center program needs to have well-trained agents to ensure an aspect of great customer service. It's a good thing training a call center customer service rep is easy. Or is it? In