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I Need Someone to Answer the Phone While I’m Out in the Field

Many jobs require professionals to spend part of or even the full day out of the office. So who covers your calls while you’re working in the field? Here’s a great solution for how to make sure phone calls are handled while you’re away from your desk.

Image of a receptionist answering phone calls while other business people are busy

Some people sit in an office all day for work and others simply can’t. That’s because they’ve got clients to meet with, job sites to visit, or the very nature of their job demands work to be done in the field rather than behind a desk.

If your job requires you to be out in the field often, you’re probably missing a lot of phone calls. Or you’re interrupting the work you’re currently doing to take calls on your cell phone. Neither method is ideal.

While voicemail can be useful for callers to record messages, they often don’t. In fact, a vast majority of callers hang up when they hear a recorded greeting. If you’re lucky and they do leave a voicemail, it takes time for you to listen to those message and return those phone calls. Sometimes you may end up playing phone tag, which isn’t beneficial for anyone.

During your busiest days, you may feel a burgeoning need for an additional person to answer your phone when you’re out in the field.  Hiring an in-house receptionist would help alleviate the issue, but would undoubtedly increase your overhead expenses significantly. That’s not a very good solution either if the only function you need is having your calls answered.

A virtual receptionist can efficiently  answer and handle calls for you at a small fraction of the price of an in-house receptionist.  They  can answer questions from clients, schedule appointments, screen calls, or take messages and relay them to you. A virtual receptionist can reduce the number of callers you’re required to handle by finding a resolution for those with simple requests. An answering service will work with you to prepare a script, a list of most frequently asked questions and the appropriate responses.

While you’re out in the field, you most likely don’t have time to answer your phone or listen to voicemail messages.  Whether it’s because you’re busy with a physical task or need to give your client undivided attention, you simply cannot answer your phone. However, you know that letting calls go unanswered is a bad move too. A virtual receptionist can step in for you whenever you want to make sure that all your callers get to speak with a friendly, helpful representative while you focus on your work.

You can  be confident that your customers have been appeased by reaching a live person that is able to give them the attention they are seeking. Your virtual receptionist can text or email any messages to you so that you can follow up at a more convenient time if necessary. This is also far more effective than wasting time listening to voicemails, because you’ll get exactly the info you need in a succinct message rather than having to wade through a recording that doesn’t even have all the details you need. Hiring a virtual receptionist is an affordable option that allows you to tend to more significant matters and plan an efficient workday schedule.

Now, rather than finding yourself in need of someone to answer the phone, you can get work done without missing any opportunities. Contact us today to learn how we can make sure you never miss any calls while you’re working away from the office.

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This entry was posted in Answering Service and tagged , by Jessica Truong. Bookmark the permalink.

About Jessica Truong

Jessica is the marketing intern for Sound Telecom.  Born and raised in San Francisco, she was looking for an adventure in a different terrain and decided to attend Seattle University where she received her degree in English Literature.  She brings critical thinking, writing, and researching skills that she developed from her major to the company.  In college, she also served on the executive board for the service fraternity Alpha Phi Omega and participated in various cultural clubs and performances.  When she is not working, she enjoys cooking, baking, hiking and pretty much any opportunity to be out in the sun.  She is excited to learn as much as she can at Sound Telecom and hopes the company views her participation auspiciously.