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Nationwide Call Center Reveals How Live Chat Benefits Online Businesses


Sound Telecom, a leading provider of telephone answering services, call center solutions, and cloud-based phone systems across the country, has released a new article that outlines how ecommerce companies can benefit from the use of a Live Chat program.

In a continued effort to educate people on how to better grow their businesses, Sound Telecom composed an article called, “10 Benefits of Live Chat for Ecommerce Companies.”  The piece not only describes the most positive effects of Live Chat, but it also discusses the various ways the platform can be utilized and key features that increase the value of Live Chat. It also explains how successful Live Chat operations can be implemented by partnering with a reputable call center that can execute the program.

Prompted by the increasing tendencies of consumers to opt for shopping online, Sound Telecom saw an opportunity to teach businesses about the tools they have available to them to help create an enhanced experience for their website visitors. Online shoppers have the ease and convenience of leaving a website whenever they feel like it, which the article explains is like having business walk out the door. Using a Live Chat tool allows customers to get answers to their questions, or receive an explanation of the products and services that makes sense to them all in real time.

Showcasing the diversity of call centers was an underlying driver for the creation of the article. Sound Telecom’s Marketing Director, Andrew Tillery, explains, “People often think of call centers as a hive of phone activity with just calls coming in and going out all day. But a great call center can do so much more! Not only are they branding your phones, but they also have the capability to be online and interact with customers in a way that is going to enhance the user experience and ultimately lead to increased sales.” In response to what he believes is the number one reason ecommerce companies should consider implementing a Live Chat program, Tillery stated, “In the end it all comes down to the improvement of customer services. If a business has happy, satisfied customers, everyone wins.”

A few of the benefits of Live Chat outlined in the text include reducing the rate at which online shopping carts are abandoned, the minimization of product returns due to better informed buying decisions, and the ability to establish a higher level of differentiation from competitors. To read the full article, please view it here:

10 Benefits of Live Chat for Ecommerce Companies

About Sound Telecom

Sound Telecom is a leading nationwide provider of 24-hour Telephone Answering Services, Contact Center Solutions and Cloud-based Phone Systems professionally serving customers since 1986 with USA based agents. For more information, please visit

Contact Information

Sound Telecom
Michael L. LaBaw,

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About Andrew Tillery

Born and raised in Oregon, Andrew has now put down roots in Seattle, because he refuses to call anywhere but the Pacific Northwest home. After graduating from Portland State University with a double major in Marketing and Advertising, he spent some time learning Spanish and experiencing all that South America has to offer. It was while he was south of the equator that he uncovered an interest in writing that he strives to develop whenever the opportunity is presented. When Andrew isn't taking care of business at the office, he is throwing fuel on his fiery passions for sports and the outdoors.