Knowing how to conduct a phone interview is imperative to your hiring process. Follow these steps and you’ll be on your way to finding the right job candidate.
Now that you have your list of questions (link to part one is located at the bottom of this post) and a few applicants you’d like to talk to, it’s time to continue to phase two of the phone interview process…
Part 2 – Establish ground rules with applicant and schedule the meeting time
Contact the applicant you’d like to have a phone interview with via email to set up a time to speak on the phone that works for both of you. Don’t just call them out of nowhere and expect the phone interview to happen right then and there. Either they won’t be able to do it then or they won’t be prepared, so it’s good to just stick with email to set up the best time for both parties.
In the email, make sure you lay out your expectations and ground rules for the phone interview. Tell your applicant that the meeting is to be limited in time duration (10-20 minutes) and that the scheduled time will be adhered to firmly. Why go through all this trouble? Because you are trying to find out if the applicant can respond toÂ instructions. If you are going to have a short meeting, the applicant should expect to answer questions quickly and concisely. If not, they are missing all of the cues that you are putting forth.
When you schedule the meeting, it is best to send out an email confirmation reminder. This documents the meeting time to ensure that there are no misunderstandings or time zone mishaps. Send out the meeting invite at least 1 day in advance.
Have the applicant call you and not the other way around. You should expect that your applicant will be prompt and timely. If they call you more than five minutes late, that is a red flag. Your applicant should NOT call you 15 minutes prior to schedule either. Another red flag if they do. The closer an applicant calls to the scheduled time the better.
Be ready to take their call! It’s not very professional if they call on time and you sound surprised or must to scurry to get everything you need in front of you. Keep a copy of their resume Â nearby and be sure to have your list of questions ready to go. If you’re generally busy with phone calls coming in during that time, then just forward your line over to your answering service for the duration of the interview so you don’t miss anything important.
In our final chapterÂ – time to have the meeting!
Here are the bookend pieces to this mini blog series…