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Cloud-based voice, fax and auto attendant service

This is a picture of two hands using a phone which is equipped with cloud based voice, fax, and auto attendant serviceEvery now and then you find a turn-key answering service provider that does it all! If your call center or answering service vendor of choice can get you cloud based communication systems on tap, then you are on to something! Local number and toll-free versions of cloud-based voicemail, fax, and auto attendant service can be extremely useful in a number of cases.

Let’s say you are located in Indianapolis, Indiana. Your vendor is providing you answering service in Houston, Texas. So your answering service gives you a toll-free call forwarding number to send your calls to. Usually, that is just fine. But what if you need a local Indianapolis number? You can sign up for a remote call forwarding number with the local provider in Indianapolis (expect to pay at least $35/month for that, plus a contract, plus high per-minute rates), or you can have your provider order a cloud-based remote expansion number for you, which just happens to have a local Indianapolis exchange. Voilà! (That’s French “Another problem solved!” in case you didn’t know.)

Another highly useful tool that can help businesses with extremely high call volume or multiple types of calls are Auto-attendants, which can organize and route calls where they need to go before they go to the answering service. Auto-attendants, and even voicemail, can save time and money. A great answering service will be able to build a custom auto attendant service for any purpose you need, whether you need an answering service in Indianapolis, or anywhere else, nationwide.

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About Brian Gabriel

As the Call Center Manager for Sound Telecom, Brian is responsible for overseeing the daily operations and long term success of the company while managing a variety of inbound customer support programs. He also has a hand in taking care of the Solaxis services division. Prior to joining Sound Telecom, Mr. Gabriel held management positions with several prominent Internet Services companies including XpenseWise.com and Greatfood.com. Brian started his career in advertising and sales before moving to Washington State. He joined AEI Music in 1995 and supervised their international customer service department and technical support call centers. Brian received a Bachelor of Arts degree in Journalism with a minor in Spanish languages from San Diego State University. Brian teaches adult education at his church and actively supports Christian ministries.