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Choose a “Low Price” Answering Service and Pay the Price

 

A low price answering service might seem like a great thing at first, but you’ll quickly find out that the ultimate price is much steeper than you bargained for.

Image of a low price answering service collecting more money than you bargained for

When you choose a professional live answering service, you must know exactly what you are signing up for. Before you pick a provider, ask yourself this question: Are you basing your decision strictly on price or are you looking for a high-quality support service? Most would answer, “A little of both.” Everyone wants to save money. Everyone wants a good value. But can you get both with a live answering service?

Yes! But many are fooled by the disingenuous offers of the low price answering service vendors. The thing is that low price answering services pride themselves on one thing… low price. What you commonly find with these call centers  is that service and performance both suffer. They  may offer a low fee, but they do not have the internal resources to provide complete, comprehensive and consistent service.

Here is an example of what can happen when you hire a low price answering service…

Recently, we brought on  a new customer who runs a successful plumbing company. This gentleman called Sound Telecom because he was not happy with the service he was getting from his low price answering service — long hold times, rude operators and missed messages. We weren’t entirely surprised.

He estimated that we would handle 300 calls each month for him based on the activity he was seeing with his previous provider. During his first month with us we processed 600 calls — twice his initial estimate!  Together, we were able to  determined that the extra 300 calls he received that month were simply calls that were not answered by the low price answering service. They had been just straight up missing half of his calls because they weren’t staffed well enough!

So we reworked his plan with a cost effective design to account for his actual call volume. In the end, we doubled this customer’s after-hours business and allowed him to capture thousands of dollars each month in previously lost opportunities.

So is it really worth putting your business reputation at risk just to save a few bucks with a low price answering service?  Or would you prefer an answering service that provides true value?

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This entry was posted in Answering Service, Business and tagged , , by Brian Gabriel. Bookmark the permalink.

About Brian Gabriel

As the Call Center Manager for Sound Telecom, Brian is responsible for overseeing the daily operations and long term success of the company while managing a variety of inbound customer support programs. He also has a hand in taking care of the Solaxis services division. Prior to joining Sound Telecom, Mr. Gabriel held management positions with several prominent Internet Services companies including XpenseWise.com and Greatfood.com. Brian started his career in advertising and sales before moving to Washington State. He joined AEI Music in 1995 and supervised their international customer service department and technical support call centers. Brian received a Bachelor of Arts degree in Journalism with a minor in Spanish languages from San Diego State University. Brian teaches adult education at his church and actively supports Christian ministries.