About Michael LaBaw

As Founder, President and owner of Sound Telecom, Michael LaBaw provides strategic, visionary, management and operational oversight of the Company. In addition to directing Sound Telecom's management team, Mr. LaBaw is responsible for negotiating major contracts, acquisitions and divestitures. He also takes an active role in the sales and marketing strategies of the Company. Prior to founding Sound Telecom in 1986, Mr. LaBaw started his career as a Certified Public Accountant for Grant Thornton and subsequently served in key management roles as an owner or executive for a number of privately held companies. He received his Bachelor of Arts degree in Accounting from Colorado State University. Mr. LaBaw is an active supporter of several youth educational, athletic and Christian organizations in addition to serving as a director on several non-profit organizations. He is currently serving on the boards of Seattle Area Youth for Christ and Girl Scouts of Eastern Washington and Northern Idaho.

Are You Flushing Sales Opportunities Down the Drain?

  Most businesses appreciate every good sales lead they get, yet so many are wasted. Is your company guilty of flushing good sales opportunities down the drain? It's pretty tough to stay in business if you aren't making sales. And it's difficult to makes sales if you aren't getting leads.

Not only can this guy sell shoes…he’s got it right on call centers too!

There it was, on page 142.  I couldn’t believe my eyes.  I was reading Delivering Happiness by Tony Hsieh, CEO of Zappos.com, Inc. and I discovered that he not only knows how to sell shoes, he’s got it right on call centers too!  Here’s what he says: “I personally think it’s kind of funny