Sound Telecom

Sound Telecom
Blogs

How Startups Can Elevate the Customer Experience

Follow these tips to build a solid foundation for customer experiences that your startup can thrive on....

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5 Questions Startups Need to Ask Themselves

Successful entrepreneurs ask themselves these questions so they can keep their startup on track and hit...

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5 Reasons Why Answering Services for Startups Are A Good Idea

The life of an entrepreneur or new small business owner is a fun one. Can it be a hectic, consuming ride?...

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4 Small Business Functions That Can Be Easily Outsourced

Small business owners shouldn’t try to do everything themselves and it’s expensive to hire...

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How Answering Services Help Entrepreneurs

Starting a new business can be a wild and pressure-filled endeavor. Entrepreneurs have all kinds of things to...

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7 Tips For Scaling Your Local Small Business

Scaling a local startup can be quite the challenge. Here are some tips to help grow your small business in a...

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Clutch-2019

Sound Telecom Named Global Leader Among Voice Service Providers

Clutch has named Sound Telecom a B2B Global Leader for  the voice services we provide our clients. Here at...

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Clutch 2019 Top Hospitality

Clutch Recognizes Sound Telecom as Industry Leader

Having already been recognized by Clutch as a global leader among answering service providers, Sound Telecom...

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5 Effective Tactics to Build a Loyal Customer Base

Loyal customers are what drive successful businesses. Here are 5 powerful tactics your company can use to...

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How to Quit Being Late for Work

Really? Again? That’s the third time this week. You’ve got to figure out how to quit being late...

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Clutch-2019

Clutch Ranks Sound Telecom as a Top Answering Service Provider

Sound Telecom Dominates Communication Field as a Top Answering Service Provider With over 29 years of...

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8 Influential Tips to Improve Your Work Productivity

Most of us can probably be more productive with our time in the office and thus more satisfied with our jobs....

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Sound Telecom Recognized as a 2019 Leader On Clutch

Clutch has named Sound Telecom as one of the leading BPO companies in Seattle. In today’s growing world,...

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4 Reasons You Need a Business Answering Service

If your business is finding it challenging to handle incoming phone calls for one reason or another during...

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Using Corporate Social Responsibility to Build your Business

Engaging in corporate social responsibility is not only a way to do some good in the world, but it can also...

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5 Tips to Build a Team of Satisfied and Motivated Employees for Your Business

Employees are most productive when the are motivated and satisfied with their jobs. Minimize turnover with...

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Key Things to Keep in Mind When Starting a Business

Launching a startup is exciting! Here are some important things to consider when you’re starting a...

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Should I Use an Answering Service?

People in many different industries frequently ask, “Should I use an answering service?” This...

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How to Support High Call Volumes From TV Ads

Running ads on TV can be a great way to increase sales.  But when your ads air and all those people call...

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Intelligent Ways To Improve Cash Flow For Your Startup

Access to consistent sources of funds is critical for young businesses. Here are some smart ways that...

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My Receptionist Needs Help with Phone Calls

Some people may think that having a receptionist or answering service during business hours is mutually...

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Clutch 2018 Top B2B Companies

Sound Telecom Selected as a 2018 Clutch Global Leader

Sound Telecom has been chosen by Clutch as a 2018 Top Global B2B Company for our work in the call center...

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How To Set Up An Answering Service

There are a few key components when it comes to setting up an answering service plan for your business. Make...

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Why Learning to Delegate is an Essential Part of Entrepreneurial Success

Entrepreneurs who don’t learn how to delegate are in for a long, lonely ride. Here’s what startup...

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Cost Effective Design is More Important than Price

When building an answering service or call center solution, cost effective design should be the focus rather...

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5 Critical Things Many Entrepreneurs Forget to Do When They Launch a Startup

The launch phase for any business is thrilling, but can be hectic. Critical elements for smooth sailing can...

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Is Your Answering Service Staffed by Werewolves?

Beware of answering services that employ agents who are pleasant by day, but transform into horrific customer...

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Generate Business Revenue by Using an Answering Service

Learn how using an answering service can help your company capture sales leads, earn money, and increase...

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our customers

Boeing Success Story

Plagued with issues when it came to effectively serving customers all over the world, Boeing approached Sound...

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Online Trading Academy Success Story

A nationally broadcast infomercial generates incoming calls for Online Trading Academy. They needed a call...

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Why Employee Turnover Is More Expensive Than You Think

The costs associated with hiring a new employee are far greater than many managers and business owners...

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Does an Answering Service Cost More than Hiring a Receptionist?

Using some basic facts, figures, and math, it’s pretty simple to determine whether using an answering...

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iFly Success Story

When you are one of the most popular indoor skydiving companies in the world, you can expect lots of inbound...

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Sound Telecom Recognized as a Top Answering Service Provider

Clutch rates Sound Telecom as a Top Answering Service. Since 1986 Sound Telecom has been providing telephone...

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Delegation is a Part of Entrepreneurial Success

Seattle Public Utilities Success Story

Required by law to provide timely, professional responses to all emergency utility outages, Seattle Public...

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How to Help Your Telephone Answering Service Help You

Your telephone answering service is in the business of helping your organization be successful. But they need...

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Use a Call Center for Pledge Drives

Collecting donations from callers over the phone during a fundraiser is a big event, which is why you should...

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KWSU Media Success Story

As a public broadcasting network, KWSU Media relies on fundraising pledge drives to cover their operating...

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Why We Are Thankful

During a time of the year traditionally thought of as a chance to gather with friends and family to reflect...

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Best Reasons to Outsource Telecom Services

Choosing to outsource telecom services has many advantages, but these are ten of the best… To read the...

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What is the difference between a call center and an answering service?

So you’ve got call centers and answering services, but how can you tell them apart? Here’s what...

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What is a Semi-Dedicated Call Center Agent?

There are a couple different variations when it comes to the roles that call center agents play. So what does...

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Telephone Answering Service Flyer

This flyer hits you with the highlights on our services, throws a few interesting numbers your way, and...

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Call Center Service Flyer

Highlighted in this flyer is a quick summary of our services and a handful of reasons why we are the right...

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How Traveling Can Make You Better At Your Job

Traveling can really improve your skills and give your career a serious boost. Here are just a few of the...

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10 Quotes That Motivate Us in Business and in Life

Whether you are looking for some motivation in business or to be inspired about something in life, here are...

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The Next Wave in Improving Online Customer Interactions

By Michael L. LaBaw President, Sound Telecom Last Updated May, 2016 Abstract: Web-Chat is a powerful customer...

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Why use a Toll Free Number

By Brian Gabriel Manager, Customer Care Last Updated April 2016 Abstract: This article is focused on...

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The Phone is Ringing! Who is Answering It?

Branding and Answering your Phones By Michael LaBaw President, Sound Telecom Abstract: This article is...

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How To Forward Calls

This is a helpful resource for businesses and individuals looking to understand how to forward their phones....

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Do I Need a Call Center or an Answering Service?

Call center services and answering services aren’t quite the same thing. So let’s examine the...

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The Internet and Call Center Services

By Michael L. LaBaw President, Sound Telecom Last Updated January, 2016 Abstract: This article describes the...

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About Sound Telecom

Allow us to introduce ourselves. We are Sound Telecom and this video enables you to get to know us a little...

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Call-Recording-Presentation-Picture

3 Things Businesses Need To Know About Call Recording Notification Compliance

If your company records customer calls and you aren’t familiar with State laws, you are putting your...

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Powerit Solutions Success Story

There was no doubt in their mind that the software they had developed would revolutionize industrial energy...

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Charles River Success Story

Charles River outgrew their ability to handle a high volume of calls effectively. They had an overflow of...

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Pivot Success Story

If Pivot Data Centres ever experienced a technical difficulty, their number of support calls would skyrocket....

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It’s Always Sonny (Beauchamp) at Sound Telecom

This success story embodies exactly the kind of people we love working with. Sonny Beauchamp is the President...

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Inc. 5000 Conference

Mike and Cheryl joined the biggest players in business, successful entrepreneurs, headline-making...

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Appointment Quest Training

This presentation teaches Sound Telecom customers how to use the Appointment Quest Training tool to log in to...

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How to Confirm Your Phone Number for SMS Messaging

When you have Sound Telecom as your answering service provider, there are a number of ways you can receive...

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Adding Resources to Web On Call Application

This presentation introduces Sound Telecom’s Web On Call Tool. It guides users through how to log in,...

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Using Sound Telecom Web Applications

This presentation introduces users to the Sound Telecom web application tools available to customers. Click...

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Purchasing a New Computer: Part 1

I don’t think there is ever a right or wrong way to go about purchasing a new computer. Since it is...

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Capital One Spark Small Business Spotlight Series

While at the 2013 GrowCo event in New Orleans, our very own Michael LaBaw got a few moments to sit down with...

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Sound Telecom: Professional. Friendly. Courteous.

Check out what Sound Telecom is all about, the way we do things, and how we can help your company with our...

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How does multilingual live answering support work?

¿Hablan Español? You have customers or clients that don’t speak English and you would like to be able to...

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Sound Telecom Presentation

What are we all about? What can we do for you? What have we done for others? Find out about our call center...

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How much should an answering service cost?

Ok – give it to me straight. How much should an answering service cost? Actually, this is a darn good...

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