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Attitude adjustment…Happiness is a choice

Have you asked yourself the question am I happy with my job?  Were you satisfied with the answer?  Did you find yourself wanting to know what secrets you could learn to facilitate happiness in the work place and what that looks like?

Every company has a code of conduct by which the company and culture are guided by; the call center environment is no different.  But it saddens me to see employees deflated and beat down by life/work experiences to the point their perception becomes clouded.  I believe the method in correcting false perceptions begins and end with the individual. There’s no secret pill or magic potion.  It takes hard word and determination to bring about change and finding a place of contentment.  “The secret “if there is one, is really no secret at all.  It takes honesty and a sober view of the situation.  Once that’s completed the work begins that’s needed to achieve the goal.

This brings to mind a quote I heard from a motivational speaker.  The speaker whose name escapes me, had cerebral palsy, he described the difficulty he had performing the simplest tasks. However, it was with great difficulty and determination that he accomplished those tasks.  The point of his tail that inspired me was and I quote:  “You got to have the want too’s.”  That short statement left a great impression with me that has shaped and inspired my desire to always strive to do the best I possible can in any endeavor.  Today, I want to provide excellent customer service; I strive to give our customers professional friendly and courteous service.

It all starts with an attitude; I personally believe that it is my responsibility to control my thoughts and attitudes when reacting to a situation.  I do everything possible to make changes to the elements I can control; my thoughts and emotions then affect my happiness.  Happiness is a choice and I can choose to be a part of the problem or a part of the solution.

It’s difficult to remain positive when the tsunami’s of life are unleashed on you..  I suggest you do all you can to protect your perception, the window or the way you see the world. When the windows become clouded it affects the way you see everything. This is what causes one person to see the glass half full, and another to see it half full, it’s all perception, a cloudy perception hinders the view.

This prelude brings me to a story of transformation that I’ll continue next week, so until then.



This entry was posted in Answering Service, Customer Service, Quality Assurance by Cheryl LaBaw. Bookmark the permalink.

About Cheryl LaBaw

Cheryl L. LaBaw joined Sound Telecom as Director of Customer Relations in 2012. She is responsible for maintaining a high standard of service quality through ongoing monitoring and coaching of our call center agents. Prior to her arrival at Sound Telecom, Cheryl invested over 31 years in the customer care and service areas with United Airlines. She brings a wealth of knowledge and ideas from her experiences there in addition to working over 13 years in their call center. Cheryl’s skills in conflict resolution and customer satisfaction make her an excellent addition to the management team. As a Flight Attendant and Safety Professional she provided a more personal touch to customer concerns and safety issues. Mrs. LaBaw is passionate about health issues and has served her community by volunteering at Swedish Medical Center for three years in the Community Health Education Department. She also supports various youth organizations and child health and welfare organizations.