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Are you bilingual? Tips to help you when interviewing for a bilingual call center position Part 1

When posting for a job that requires Bilingual skills we need to make sure that we are verifying and making sure that the candidates are fluent in both languages. I like to make a list as to what the job will require the agents to do and that way I can make sure I know in advance what is required from the candidates. I will share in two sections what I have done in the past to make sure that I am hiring the best of the best. If you are looking to hire a bilingual agent, one of the most important things you must do is make sure that they are able to communicate in both languages. In my case,  I have looked for agents that are bilingual in English and Spanish. You can conduct a phone interview and hold a conversation in both English and Spanish. This will help you avoid wasting your time and the candidate’s time in the event they are not fluent in both. This is a screening process prior to the in person interview. Also making sure that you are able to understand the candidate over the phone in both languages is important because if you have trouble understanding them so will your callers. I have also held phone interviews where the candidates cannot hold a whole conversation in either language. For example they will hold the conversation in Spanglish and the chances are that this behavior will be something they struggle with in the future. This is one good thing to know prior to the interview due to the fact that it may be an issue while on calls. I know that combining English and Spanish words is something that I struggled with and took a long time to get use to not doing. I like to have an idea if it will be something I will need to work with the potential candidate. This is one thing that is great to do prior to the in office interview.  Part II coming soon, stay tuned…



This entry was posted in Answering Service, Bilingual Answering Services, Call Center News, Human Resources by Neri Luria. Bookmark the permalink.

About Neri Luria

Neri Luria joins the Sound Telecom Team as the Bilingual Services Manager. Neri oversees operations and sales in our Westminster, Colorado bilingual call center. Neri’s unique talents make her a perfect fit to manage our bilingual agent staff, develop and monitor call center performance, assist with translation and provide bilingual sales assistance. Prior to joining Sound Telecom, Neri refined her skill sets with companies including T-Mobile, Money Gram, and MCI. During her last eight years with T-Mobile she held positions in the financial department and worked with their business intelligence department as a Bilingual Quality Project Specialist. She enjoys coaching and developing representatives to provide excellent service across a diverse customer base. She lives in Denver with her family and is originally from California. Neri has previously volunteered at the Salvation Army, Habitat for Humanity and other Christian organizations. She often translates for her father who is a minister in Denver, Colorado.