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Answering Service and Call Center Q&A


There are plenty of people out there with questions when it comes to answering services and call centers. This is where we will attempt to provide some answers.

Image of a call center agent handling answering service questions

One of the qualities of a good blog is being able to answer questions and put useful  information out there. That way, when people search online for their question, there is a good answer out there already waiting for them. So, we were wondering what more we could do to answer people’s questions  and be a resource for them when it comes to everything answering service, call center, and telecom related.

Well, it wasn’t coming up with the answers that was the issue (we’ve got plenty of those). We were trying to figure out what it is that people are wondering, asking about, and seeking out answers to.

That’s when we had our “Ah-ha!” moment. Folks  fill out our Contact Us or Request a Consultation forms and submit them to us every week. Those forms include a section for them to ask a question or present the challenges they are trying to solve. So we figure if one person is taking the time to track us down and ask us a particular question, there must be plenty more people out there who have the same question.

As it turns out, we have been sitting on a gold mine of questions with all those form fills that have been submitted! Let’s have a look at a few…

“Hi, we are in the residential real estate space. We plan on getting a lot of calls from a direct mail campaign. Is that something you’d be able to help us out with?”

Absolutely! We work with people in the real estate and property management industries a fair amount, so we know how to gear you up for success in that arena. Also, we have worked with many companies to help out with inbound support as a result of direct mail campaigns. One of the nice things about our inbound call center services is that they are scalable. That means you can let us know when you’re planning on sending your mailers so we are able to staff appropriately to handle all those responses.

“I’m looking for an answering service company to partner with to assist our clients. Do you have multiple locations for redundancy?”

That’s a fantastic question and we actually wish we got it more often, because backup redundancy is something people don’t consider enough. We have worked hard to build all kinds of redundancy into our processes. We have multiple call center locations spread across the country. Each one is designed to handle power outages, extreme weather, and ward off system failure. In the event something were to happen at one location, all calls would be rerouted and spread around to the other call centers. So no matter what happens, all your calls will be handled seamlessly. You can actually read all about that in this article: Brick House Answering Services Can Handle the Huff and the Puff

“Hello, I’m trying to set up a new phone number for my micro-sized construction company. Would you be able to forward the good leads, have vendors/clients put through to the right people, and dump solicitors?”

We have plenty of practice helping people set up new phone numbers and we work with construction companies all the time. Since these guys are a small company and probably can’t hire a full-time receptionist, but want to portray a professional image, our Virtual Receptionist Services would be an ideal fit. We would expertly answer all your calls, collect information from good leads and pass it along, make sure vendors and clients get transferred to the right person, and even screen calls from solicitors so you don’t have to waste time with them.

Well, we can’t answer every question all at once, but this is a decent little start. There are plenty more where these came from, so keep an eye out for the next edition of Answering Service and Call Center Q&A.

Update! Here is the next edition – Answering Service and Call Center Q&A: Episode 2