Founded in 1986, Sound Telecom is a privately owned and operated company providing telephone answering, inbound call center services, and unified communication solutions (through its Solaxis division) for customers throughout the U.S. and British Columbia, Canada.
For the first two years, Sound Telecom provided business support and telephone answering services during business hours. In 1988, the company expanded its telephone answering services to 24/7/365.
Motivated by the Vision to build a legacy of excellence one call at a time, Sound Telecom made several strategic acquisitions in the first 10 years of operation that enabled it to expand its service offerings to include inbound order taking for large companies and business-to-business outbound call services. This necessitated the addition of a second call center, which was built in 1997.
Over the years, Sound Telecom has been driven by a Mission to develop remarkable solutions that exceed client expectations. To achieve this mission, Sound Telecom leverages state-of-the-art technology, extensive industry expertise and innovation to provide clients with the most advanced capabilities possible. For example, over the past five years, Sound Telecom has added Web-enabled services such as chat, e-mail response and more to its inbound and outbound call services; voice logging for superior customer service and quality assurance; a Web-portal interface for easier access to account data and reports; and new communication servers for greater reliability.
Today, Sound Telecom leads the industry in designing and delivering cost-effective telephone answering solutions that meet a client’s specific needs. We are privileged to serve notable corporations such as American Red Cross, Blue Cross, Century 21, Hertz, Microsoft, Siemens Medical Solutions, Trammel Crow, U.S. Bank, Windstar Cruises and many others.
Sound Telecom is more than a telephone answering service provider. It is a company committed to a Vision focused on Value, Ownership, Integrity, Commitment and Excellence. It is more than a business; it is a passion to Give VOICE to America.