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White Papers

"Why Use a Toll Free Number?"
This article is focused on presenting the reader with compelling reasons for using Toll Free numbers in their business dealings. Sound Telecom and Solaxis provide Toll Free numbers as stand-alone products and in conjunction with existing services. 
Why Use Toll Free?

 "The Next Wave in Improving Online Customer Interactions"
Web-Chat is a powerful customer interaction and support solution that offers substantial advantages to web shoppers and to e-business enterprises, alike. This article describes the nature of web-chat services provided by Sound Telecom and the positive role Web-chat plays in enhancing the customer care and sales efforts of both e-commerce and brick-and-mortar companies.
Web Chat Summary
  
"How to Ruin a Perfectly Good Outbound Telemarketing Campaign"
This article is focused on presenting the reader with a thorough understanding of the basic steps necessary to design and implement a successful Outbound Telemarketing Campaign.
How To Ruin An Outbound Campaign
 
"Internet Call Center Services Summary"
This article describes the nature of e-commerce customer sales and support services provided by Sound Telecom to e-commerce companies on an outsourced basis allowing these companies to provide improved customer sales and support services for Internet transactions.
Internet Call Center Services Summary
 
"Call Forwarding Summary"
Should you decide to forward your existing line(s) to us, you will need to set up call forwarding. We’ll
take a moment here to explain the different possibilities available to you.
Call Forwarding
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