White Papers
"Caller ID Spoofing -- What is it?"
Caller ID Spoofing happens when a telephone network is made to produce a telephone number on a call recipient’s caller ID display to be different than the number that is actually placing the call.
What is caller ID Spoofing or download as Doc
"The Phone is Ringing, Who Is Answering?"
This article is focused on presenting the reader with a thorough understanding of the basic steps necessary to implement an effective Telephone Answering Service that can provide the image and proper branding a business owner needs.
The Phone is Ringing, Who is Answering? or download as PDF
"Why Use a Toll Free Number?"
This article is focused on presenting the reader with compelling reasons for using Toll Free numbers in their business dealings. Sound Telecom and Solaxis provide Toll Free numbers as stand-alone products and in conjunction with existing services.
Why Use A Toll Free Number? or download as PDF
"The Next Wave in Improving Online Customer Interactions"
Web-Chat is a powerful customer interaction and support solution that offers substantial advantages to web shoppers and to e-business enterprises, alike. This article describes the nature of web-chat services provided by Sound Telecom and the positive role Web-chat plays in enhancing the customer care and sales efforts of both e-commerce and brick-and-mortar companies.
Web Chat or download as PDF
"How to design and implement a successful Telemarketing Campaign"
This article is focused on presenting the reader with a thorough understanding of the basic steps necessary to design and implement a successful Outbound Telemarketing Campaign.
How to Design and Implement a Successful Telemarketing Campaign or download as PDF
"The Internet and Call Center Services"
This article describes the nature of e-commerce customer sales and support services provided by Sound Telecom to e-commerce companies on an outsourced basis allowing these companies to provide improved customer sales and support services for Internet transactions.
The Internet and Call Center Services or download as PDF
"Call Forwarding Summary"
Should you decide to forward your existing line(s) to us, you will need to set up call forwarding. We’ll take a moment here to explain the different possibilities available to you.
Call Forwarding or download as PDF