Specific Carrier Forwarding
Below is a series of call forwarding instructions for some of the major phone carriers. These call forwarding routines can be used in conjunction with your professional live answering service or hosted auto attendant services.
AT&T Call Forwarding Instructions
To forward calls to another number
1. Push either 72# or *72. Dial 1172 on a rotary phone.
2. Listen for dial tone.
3. Dial the number to receive your forwarded calls.
4. Two short tones, followed by ringing, confirms your request
5. When the called number is answered, Call Forwarding is on.
6. If no one answers or the line is busy, repeat steps 1-4. This will set up Call Forwarding without anyone answering at the called number.
To cancel Call Forwarding
1. Push 73# or *73. Dial 1173 on a rotary phone.
2. Two tones indicate that Call Forwarding is cancelled.
Qwest Call Forwarding Instructions
To activate Call Forwarding Variable:
* Dial *72 or #72 from a touchtone telephone (72 from a rotary telephone).
* Listen for second dial tone.
* Dial the Call Forwarding Number.
To deactivate Call Forwarding Variable:
* Dial *73 or #73 from a touchtone telephone (73 from a rotary telephone).
* When you hear two quick tones followed by dial tone, calls are no longer forwarded.
To verify Call Forwarding Variable is in effect:
* Dial *72 or #72 from a touchtone telephone (72 from a rotary telephone).
* A busy signal or error announcement confirms that Call Forwarding Variable is in effect.
AZ, CO, MN, MT, OR, WA ONLY:
Call Forwarding Variable Without Call Completion is a feature of Call Forwarding Variable that allows the end-user to activate Call Forwarding Variable without waiting for the Call Forward Number to answer and without making a second attempt to activate the feature. When the activation tone is heard that confirms Call Forwarding Variable is in effect, simply hang up.
Verizon Call Forwarding Instructions
To activate Call Forwarding Variable:
* Dial *72 or #72 from a touchtone telephone (72 from a rotary telephone).
* Listen for second dial tone.
* Dial the Call Forwarding Number.
To deactivate Call Forwarding Variable:
* Dial *73 or #73 from a touchtone telephone (73 from a rotary telephone).
* When you hear two quick tones followed by dial tone, calls are no longer forwarded.
SBC Call Forwarding Instructions
To Activate
Dial the number you want to forward calls to. When the call is answered, Call Forwarding will be activated. If no one answers or the line is busy, press 72# again, redial the number and Call Forwarding will be activated.
To Stop
To stop forwarding calls, press 73# on your home phone. You’ll hear two short tones followed by a dial tone. Call Forwarding is now deactivated.
To Deactivate
To activate Call Forwarding, press 72#
IF YOU HAVE ADDITIONAL QUESTIONS, CONTACT US AT SOUND TELECOM AT 888.414.1441