Setting Up Basic Call Forwarding
In order to forward your existing phone line (s) you will need to set up a call forwarding routine. There are several different possibilities available to you. Call forwarding can be used to have all of your inbound calls directed to another number or to a professional telephone answering service or a hosted auto attendant and so on. Typically, you must contact your local phone provider to arrange for call forwarding.
- Variable Call Forwarding – There are several variations to this depending on your local provider. Usually, calls are forwarded by pressing *72 on your phone and then entering the forwarding number. Press *73 to un-forward your line. Most local providers offer this feature.
- Call Forward Busy (CF/B) – When you order this type of call forwarding from your local provider, your provider will forward calls to the telephone number of your choice in the event that your primary line rings busy.
- Call Forward Don’t Answer (CF/DA) – When you order this type of call forwarding from your local provider, your provider will forward calls to the telephone number of your choice in the event that your primary line is unanswered.
- Call Forward Busy/Don’t Answer (CF/B/DA) – This is a combination of “call forward busy” and “call forward don’t answer.” Your line will be forwarded in the event that your primary line is either busy or unanswered.
- Remote Call Forwarding (RCF) and Remote Access Call Forwarding (RACF) – In both cases, RCF and RACF numbers are owned by your local provider and do not ring into a physical location. Be aware of line capacity restrictions (see below).
- RCF – You order a number from your local provider and the local provider direct all calls to a telephone number of your choice.
- RACF - You order a number from your local provider and then they give you a PIN code so that you can direct all calls to a telephone number of your choice, anytime you want from any touch-tone phone.
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