Line Capacity Restrictions
There are a wide variety of differences in call forwarding packages offered by local providers. Therefore, it is important to ask your local provider questions before making your choice. Often, this information is published in the front of your yellow pages directory.
- How many calls can be forwarded at once? This is the most important question to ask your provider. When call forwarding with (CF/B/DA), for example, many local providers will allow many calls to be transferred simultaneously. If the provider only allowed one call to pass thru your lines at a time, this would potentially cause a bottleneck and your callers would hear a busy signal depending on your call volume. If you are forwarding to a live telephone answering service or an auto attendant, this would be a major problem for you. Most folks require at least three (3) calls to pass thru their lines simultaneously in order for call forwarding to work effectively. Remote Call Forwarding lines (RCF and RACF) are notorious for only allowing one (1) call to pass thru the line at a time. Often, local providers will give you additional line capacity (also known as “paths”) but they will bill you for this.
- How much does it cost? Call forwarding is not free. You will need to ask your provider what each type of call forwarding package will cost. You will find that packages generally range between $3 and $7 per month. Additional “paths” can cost considerably more. They can cost $16/month per path or more.
IF YOU HAVE ADDITIONAL QUESTIONS, CONTACT US AT SOUND TELECOM AT 888.414.1441