As a member of the medical profession, you simply cannot miss any calls. Through our medical
With Sound Telecom as your medical answering service, you receive:
- Professional agents trained to handle emergency, mission-critical or routine calls
- Prompt and courteous phone answering with your personalized greeting
- Accurate call screening
- Expeditious relay of urgent calls
- Multilingual services
- Medical message center with 24/7, Toll Free access
exchange service, we provide 24 x 7 telephone answering coverage for all of your calls – from routine prescription refill requests to reporting a life-threatening emergency. Whether you need us to handle overflow, to provide after hours coverage or only in emergencies – we’re here for you, 24/7.
Receive the right messages at the right time and place
As your Medical Service Bureau, our job is to help you provide the care and attention your patients and staff require. Our professional service representatives are trained to effectively handle all of your calls with speed and accuracy, ensuring that each message contains the exact information you need. We offer a medical message dispatch service that ensures your messages are promptly dispatched in the form you prefer including direct verbal relay, pager, cell phone, email and fax.
Let us schedule your appointments – online or over the phone
In addition to providing outstanding telephone answering services, we can handle your appointment scheduling needs. With Sound Telecom processing your appointment calls, you can make better use of your office resources resulting in increased productivity and better service for your patients. We also offer real-time appointment setting via the Internet, which allows Sound Telecom professionals and your staff to view, schedule, cancel or reschedule appointments simultaneously with no scheduling conflicts. We can even send
Just a few of the medical professionals we serve:
- General Medical
- Hospitals
- Clinics
- Veterinarians
- Hospice
- Home Care
- Physicians
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- Nurses
- Animal Hospitals
- Dentists and DDS
- Medical Equipment Cos.
- Elder Care
- Assisted Living
- And More....
| automatic confirmations to you or your patients via email or text-to-cell. Sound Telecom’s online appointment scheduler will help you increase efficiency, reduce costs and enhance patient satisfaction.
Take charge of your on-call schedule
Tired of the hassle and frustration of managing your on-call schedule? Sound Telecom can help you maintain and manage your monthly on-call schedules, no matter how detailed or complex. You can make changes to your on-call schedule quickly and easily – by phone, fax, or online through our Web Portal. And you tell us how to route calls to your on-call staff – by patient age, office location, type of call, or whatever way you choose.
Safe, secure and compliant
In your business, you have to align yourself with business partners that are as serious as you are about regulatory compliance not to mention patient confidentiality. Sound Telecom provides HIPAA compliant answering services; we follow strict policies and procedures to ensure we stay in compliance with HIPAA and other regulatory requirements. To keep your patient’s personal and financial information safe and secure, our medical answering service center is protected using the latest security technologies.
Stay on top of your calls
What do you do when you need to know how a call that came in weeks, months or even years ago was handled? If this is a concern in your business, you can choose to have your calls recorded and archived for easy access and retrieval if/when the need arises. We can also provide detailed call reports on a daily or as-needed basis to help keep you informed about the calls you are receiving. And be sure to ask about our Web Portal. With it, you can access and review your messages and other account features via the Internet at your convenience.
Put your calls in the hands of an experienced industry leader
Having served the medical community since 1986, Sound Telecom understands the special telephone answering needs of the healthcare industry. We handle calls for healthcare clients of all shapes and sizes – from independent practitioners to some of the largest medical facilities and associations. Regardless of who our client is, we treat each call with the same level of urgency and professionalism required. And because we appreciate how valuable your time is, we continually search for innovative products and services that offer flexibility and convenience. You can count on Sound Telecom to serve the special needs of you and your patients – 24 hours a day, every day.
Call us today: 1.800.557.1550 |