As one of the largest TAS providers in the United States, Sound Telecom prides itself on being the industry leader. To maintain this leadership position, we continually search for pioneering technologies and services to help our clients better serve their customers and improve their business.
For more information on any of the innovative products and services listed below, call us today at 1.800.557.1550
On-Call Scheduler
Now you can access, view and maintain your on-call schedules from anywhere in the world via a Web browser or similar wireless device. With intelligent On-Call Schedule Calendar Views – daily, weekly and monthly – and automatic time-zone adjustments, you’ll find it much easier to edit and update on-call schedules. On-Call Schedule saves valuable time and improves efficiency.
C.L.E.A.R.: Client Listen with External Audit and Review
You can take call control to a whole new level with CLEAR. CLEAR allows you to listen to any of your live operator calls in real-time by simply dialing into your account. CLEAR is completely secure, protected and anonymous so no one on the line will know you are there. A valuable quality assurance mechanism, CLEAR helps you ensure your calls are managed the way you want.
Voice Logger
A software-based call recording solution, Voice Logger automatically records all agent involvement with incoming and outgoing calls. With Voice Logger, you have immediate access to your recorded calls either via a robust web-based query system or by downloading .WAV files allowing you to evaluate Sound Telecom’s call handling processes. This quality assurance control ensures that Sound Telecom operators are handling all of your calls professionally, accurately and according to your satisfaction.
Customized Message Delivery
You can receive your messages in the manner that best suits your schedule and your needs – by e-mail, fax, FTP, text-to-cell, pager, e-mail to pager, PDA or any other wireless device. You can also choose to transfer callers directly to voicemail or general mail so they can leave their own message. Our operators can quickly specify the message delivery method and our system will automatically track your message status (delivered, failed, etc.). In the event a message delivery fails, our agents are immediately notified and will attempt to resend, reschedule or delete your message based on your predetermined parameters. You can even opt to set up a back up message delivery system to ensure bulletproof operation. More Info...
Appointment Scheduling
In addition to providing outstanding answering services, we can handle your appointment scheduling needs. Whether you’re a psychiatrist or a pet-sitter, we’ll make sure you keep your clients happy and never miss an opportunity for new business. We also offer real-time appointment setting via the Internet, which allows Sound Telecom professionals to quickly and professionally schedule your important appointments directly into your online appointment book with no scheduling conflicts. And with 24 x 7 x 365 access to your appointment book you can maintain your schedule when it’s most convenient for you. We can even send automatic confirmations to you or your clients via e-mail or text-to-cell. Sound Telecom’s online appointment scheduler will help you increase efficiency, reduce costs and enhance customer satisfaction.
Web Portal
Our Web Portal provides convenient and secure Internet access to your call, account and billing details. With round-the-clock access to Text Message Archives, Call Detail Reporting, Account Statistics, Billing History and more you can review and change account information at your convenience – from the office, at home, on the road. The Web Portal even helps you comply with HIPAA regulations by providing easy access to an archive containing all call tracking and call history details.
Unified Reports
To simplify and answer your reporting needs, Sound Telecom offers Unified Reports – a combination of all report types into a single interface, which you can access via the Web Portal or by ordering our complete reporting package. Unified Reports provides access to detailed, customized reports based on your specifications.
Auto Answer/ Revert to Operator
Why pay a premium for calls that don’t require a live operator’s assistance or that aren’t true emergencies? Send your calls to our Web-enabled “Revert to Operator” system and automatically direct calls to voicemail or to an operator after a pre-specified number of rings. An extremely effective call screening tool, this feature can help you save up to a third or more on your Answering Service bills. Revert to Operator includes web-enhanced voicemail with electronic notification and the ability to maintain call routing over the Internet or by phone.
Call Patching (Call Transfer)
With Call Patching, you have a 24-hour virtual receptionist at your disposal. We use Call Patching to connect you directly with important callers in just a few seconds. No matter where you are, we’ll find you – anywhere, anytime, on any device. If you or your team must be accessible 24 x 7 x 365, Call Patching is the answer. It also serves as a highly effective screening tool to weed out less urgent calls.
System Database Backup
Rest assured, your data and account information is safe with us. We perform regular database backups to ensure that critical account information is not lost in the event of a catastrophic outage. Our backup systems allow us to quickly and effectively restore your service after an outage, minimizing your downtime.
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