- Collecting Information
- Sharing Information
- Security and Storage
What information we collect:
Offered Information – When you offer information to us you are visiting and browsing our website, filling
out a contact form or calling us to discuss our products and services. These actions you are taking with full
knowledge and you are offering this information to us of your own will. Your actions may result in the
delivery of your name, address, and phone numbers, email addresses and areas of interest to us. You are
in no way required to provide this information but then you may not be able to benefit from many of our
Collected Information – With respect to our Website usage, we gather other types of information from
you. For example, when you browse our site we collect your Internet Protocol (IP) address used to
connect your computer to the Internet; and/or the Uniform Resource Locator (URL) that you visited prior
to clicking to our site. We may also collect your e-mail address and other pertinent information when you
fill out a request for information or submit to a customer service evaluation.
When we collect your information:
We collect Web-related and site-specific information every time you visit us online. We also collect your
information whenever you volunteer it to us. For example, when you speak with our customer service
agents or sales associates you volunteer information to us. Accordingly, our Billing department collects
information from you per our contracted agreements. In general, Sound Telecom collects data on most of
our daily interactions with you whether you are an existing customer or one that is just thinking about
using our services.
How we collect your information:
identifiers that we send to your computer through your Web browser. These Cookies help enable our
systems to recognize your browser when you come back for a second visit and can even help us
remember where you’ve been on our website during the same visit. Cookies are stored on your
computer’s hard drive. Cookies allow us to store your Internet Protocol (IP) address used to connect your
computer to the Internet; e-mail address; contact information, the full Uniform Resource Locator (URL) of
the site you visited prior to accessing our site; your “click stream” which is the pathway you have chosen
arriving to, navigating through, and exiting from our website. This information will often be date and timestamped
and the Cookie will be ascribed a session value so we can track particular usage data including
pages that you viewed and visited. We may also collect your contact information when you fill out a
“Contact Us” form or send us an emailed, mailed or faxed request for more information.
how to prevent your browser from accepting new cookies. You can also have your browser notify you
when you receive a new cookie and can disable cookies altogether. We will not be able to provide you with
a personalized experience at www.sound-tele.com if we cannot recognize you, but we want you to be
aware that this option is available to you.
Of course, we also collect information whenever you or your customers call us on the phone or correspond
with us in any way.
Why we collect your information:
We use the information that we collect and that you provide so that we can better serve you. We use
evaluations of this information to improve our service and responsiveness to you. We reserve the right to
perform statistical analyses of user behavior and characteristics in order to measure interest in and use of
the various areas of the site or within our business. “Aggregated” data – meaning that the information
from many users is grouped together in a way that treats the individual as a statistical element of a much
larger group. Cookies, for example, do not disclose the personal information of any particular user – from
those analyses may be provided to third parties for both advertising and promotional purposes.
Who we collect information from:
We collect information from our current and prospective customers, our vendors and our business
associates. We also collect information about everyone that visits our website. However, we do not
specifically collect nor do we request information on children and no information should be submitted to or
posted at our site by visitors under 13 years of age without the prior consent of their parent or guardian.
No information collected from guests under 13 years of age is used for any marketing purpose
We practice honesty. We will never attempt to mislead, deceive or defraud you.
Back to Top
Information about our existing and prospective clients is important to our business, but we do not sell this
information to other parties. When necessary, and due to business need, we may share information to
Sound Telecom vendors or business associates that agree to our Privacy Policies, and/or adhere to similar
guidelines. Some examples of sharing information may involve the Protection of Sound Telecom and
protect the rights, property, or safety of Sound Telecom, our users, or Others, we may need to disclose
gathered customer information. This includes exchanging information with other companies and
organizations for fraud protection. This disclosure does not include any commercial sharing.
Agents and Vendors
We utilize, contract and associate other companies, vendors and individuals to perform functions and
services on our behalf. Examples include telephone answering services, outbound telemarketing, industry
surveys, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing
data, database updates and providing marketing assistance to name a few. Access to customer
information is on an as-needed basis, and this material may not be used for other purposes than those
Tech Support and General Customer Service
We collect data each and every time we are requested to perform technical support and assistance or
general customer support. This data will be used to properly execute the tasks requested of us and will
not extend beyond our contracted support arrangements.
With Your Consent
To share your data for reasons other than those described above, we will ask for your consent and
approval prior such an event and will allow you an opportunity to opt-out.
We do not send our customers Spam ever.
Security and Storage
Sound Telecom will protect the security of your information. We have put in place appropriate physical,
electronic, and managerial procedures to safeguard information we collect.
Data and Integrity:
Sound Telecom agrees to take reasonable steps to ensure that information is used only to the extent of
the purposes for which it was intended. We will not use information in a way that has not been authorized
Sound Telecom will keep your personal information accurate and up-to-date. At times we may need your
help to do this. We will provide you with access to your information and will make every effort to provide
you with secure access to your data so that you may review, update or correct your information.
Updates and Changes
Sound Telecom will also take reasonable steps to verify your identity before granting you access or
enabling you to make corrections with respect to our online services. Additionally, we may ask you to
verify your identity before granting you access to your data when you call us on the phone or contact us
by some other means.
Sound Telecom may transfer your data across intra-state, inter-state or country borders as part of a
greater effort to consolidate data storage and simplify the management of customer information.
Interstate and Intra-state.
Back To Top
At times, Sound Telecom will use your information to contact you to provide you with updates regarding:
- Related product and service communications
- Promotional or informative communications
- Other product and service communications
Of course, you will have the opportunity to opt-out of these communications at any time by contacting us
Email, Fax, Telephone, Postal and Other Communications - If at any time after asking to receive
information from Sound Telecom or its subsidiaries you decide that you do not want to receive further
correspondence from us, please contact us using the methods described in the “Contact Us” section of our
Governance and Enforcement
Governance - Sound Telecom engages in periodic self-audits to verify compliance. Our audit goal is to
mediation any violation of its intellectual property rights. In so doing, it may be necessary to request relief
in an appropriate state or federal court. Legal mediation will be conducted under the established rules of
the American Arbitration Association. The arbitrator's decree shall be binding and may be entered as a
judgment in any court of competent jurisdiction. No mediation under this Agreement shall be joined to an
arbitration involving any other party subject to this Agreement, whether through class action proceedings
Sound Telecom will review this policy periodically and reserves the right, at our discretion, to modify or
post those changes on this page. Your continued use of our site following the posting of changes to these
terms will mean you accept those changes.