"We are very happy to have this long-term relationship with people we can count on! We handle some true after-hours emergencies with your help. Your employees don’t just take messages, they listen and think and when it’s a true emergency call that has sometimes made the biggest difference in our being able to call back and start handling the situation. Bravo to your quality staff and people."
- Ellie Tucker, President of EAS
"Mountain Gear is open twenty four hours a day thanks to the seamless service provided by Sound Telecom. Their professionalism and responsiveness to our needs is critical for an effective off site customer service fulfillment center. Thank you Sound Telecom."
- Peter Sanburn of Mountain Gear
"Our client base is our business! Your professional manner and how quickly you have answered our calls has not gone unnoticed... We have and continue to appreciate the great work that you all do for us! And we at Secure Elder Care, Inc. Thank you all very much!"
- Secure Elder Care, Inc.
"We can truthfully say we have not had a better service from any other company. We really appreciate your consistent, organized handling of our livelihood - our customers!"
- Elinore Colbert Tucker, President, Evergreen Adjustment Service
"Our answering service is very important to our business. They must be caring, patient and attentive. After interviewing a number of services in Snohomish County, we chose Sound Telecom! Their professional, caring approach makes our clients feel comfortable when they call, and the right on-call people are called promptly."
- Harry Loudermilk of Home Health Plus in Lynnwood
"Providing 24 hour service is very important to our business. Last year we needed to make a change, and that was to Sound Telecom. Sound Telecom's professional approach and advanced communications capabilities allow us to provide the level of service our clients expect - 24 hours a day, 365 days a year."
- Tony Stevens, Plum Fast & A-1 Roto-Rooter
"Sound Telecom has provided our voice mail and paging services for the past two years. During that time we have found them to be reliable, trustworthy, and very conscientious in the services they provide. Sound Telecom has high standards and provides services we believe most anyone will be pleased to pay for. We have found them to be fair in the charges they make and honest in all their dealings with us. We would highly recommend Sound Telecom to anyone who needs communications services."
- Denise Walstad, Calvary Eastside
"Please pass on to management our praises for such great customer service from Brian, Jason and Lilly in getting our account set up. It is great working with a company that puts the customer first.”
- Patricia Franceschine, MCA
"I just wanted to send a quick note to say that Dave has been an absolute pleasure to work with since we signed on with Solaxis. He is responsive, friendly and very attentive. Our telephone service is the core of our business and we've had a few hiccups along the way with trying to make the call tree work just right. Dave has offered great suggestions and also reacted very quickly on issues.”
- Patricia Wakeman, The Wakeman Agency
"I asked Dave for your email address to relay how happy we are with his efforts and your company's service. I picked up your company on a weekend Google search for affordable auto attendants. Dave responded on a Saturday morning. I was surprised! I was initially overwhelmed by the explanation of the technology, but he was patient in his explanation and dogged yet courteous in his follow up. Thru this persistence, we decided to dump our own auto attendant, an excellent Courier-Panasonic system, and start with your company. Had Dave not followed-up so well, we probably would have decided differently or lost the name of your company in the confusion of a move.
Dave's support after the sale has been equally as impressive. He graciously recorded our initial scripts. By doing so, he took pressure off all of us at a tough time - we are moving and telephone shy…
Now that we are comfortable with the system, changes will be less daunting for us to take over. Had Dave not gone to extreme of good customer sales and service, we might have decided to punt at the last moment. He took our pain away.
Now that we are on board, we are thrilled with the value of your service and will add some service features as our comfort grows.
I have been in sales for many years and built a successful business that was recently sold to a national company. Dave Anderson's service and salesmanship were as good as it gets. That is rare any day.”
- Bill Oster, Encore Specialty Products
"Dave, I just wanted to follow-up per our conversation this morning and let you know how pleased we have been with the system and the excellent customer service Brian Gabriel has given us. Brian has been nothing but helpful throughout the entire process. He always has a positive attitude when helping and answering my MILLIONS of questions and has been more than patient with getting us up-and-running. Customer service is very important in deciding whom we want to work with and Brian has given us top-notch service for what seems to be a top-notch company. Thank you!
- Sonya Poland, Parsons Public Relations
"Thanks, Jason. I think you have a really user-friendly system of doing business and I appreciate your quick turnaround.”
- Shawn Reifsteck, Reifsteck for Supervisor
"By the way, I REALLY appreciate your responsiveness. You seem to really get that I need this setup to do business. It feels like I’m your most important customer! This may be the best experience I’ve ever had purchasing a technology product.”
- T. Andrew Black, Paradux Concepts
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