Sound Telecom has been helping customers create their own customized live answer support program since 1986. Watch our video now to see how easy it is to create a customized telephone support service that tells your customers you are a professional company who cares.
Branding your company's telephone call.
November 20, 2012 Sound Telecom president and founder, Michael LaBaw, gives his take on how organizations can brand and manage their telephone calls in an interview with Ben Brashen, Brashennomics, 1150AM KKNW Seattle, Washington.
Can you tell me a time you went above and beyond to provide excellent customer service?
Isn’t it great to talk to people that go out of their way to help you? Sound Telecom’s call center agents do just that every single day.
Why do the customers put their trust in you?
Sound Telecom’s customers know they can trust us to properly handle their most critical calls. The reason for this is simple – just listen to what our operators have to say!
What is the team like at Sound Telecom?
Sound Telecom’s agents are professional, friendly and courteous. Even more – they form a great team!
What do you like about working in a call center?
Ever wonder what it is like to work in a professional call center? Find out from Sound Telecom’s own operators what makes our service unique.
How long have you been working in call centers?
Professionals are marked by the years they dedicate to their chosen trade. Sound Telecom is marked by an entire team of dedicated professionals.
How do we deliver a superior level of quality customer service?
The difference between an average call center and a great one is the quality of the final product. Sound Telecom delivers superior quality each and every day.
How do you help angry or frustrated customers
Attention to details and a keen sense of customer service. Isn’t it great to talk to someone that actually listens? Sound Telecom always listens to you – just give us a call!
© 2011 Sound Telecom