Blog

We have an incredible team of bloggers here at Sound Telecom. Not only do we cover all the things you could ever want to know about answering services, call centers, and cloud-based phone systems, but we also write insightful pieces about customer service, management, business in general, and much more.
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Some posts you might be interested in...

How much should an answering service cost?

Can I transfer a land line number to a cell phone?

How to conduct a proper phone interview

Contact Center vs. Call Center - What's the difference?

Does an Answering Service Cost More than Hiring a Receptionist?

eBooks

We are creating a series of eBooks that are designed to be informative, help you understand how answering services and call centers can help your company, and be a free resource as you grow your business.
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Here is an eBook that was made just for you...

Generate Business Revenue by Using an Answering Service

Articles

After being in the industry for over 25 years, we have learned a few things. We like to share as many of those things as we can with you, and writing articles is one way of doing that.
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Take a look at some of these informative pieces...

The 10 Best Reasons to Outsource Telecom Services

The Three Necessary Components for Successful Telemarketing Campaigns

10 Benefits of Live Chat for Ecommerce Companies

5 Ways Choosing a Cheap Answering Service Costs Businesses More

9 Questions You Should Ask when Shopping for an Answering Service: The Comprehensive Guide

8 Reasons Why USA Call Center Work should not be Outsourced Overseas

Whitepapers

They may not be the most colorful content in the world, but our whitepapers contain some really good information answering services and call center programs that deserve a read.
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Just a few of the whitepapers you can peruse...

How to Forward Calls

How to design and Implement a Successful Telemarketing Campaign

Branding Your Phones

Videos

The Sound Telecom Entrepreneurship Series is a collection of interviews with business owners and other people who are striving to take their company to the next level. These are their stories...
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A few of the videos you should watch...

Cliff Kurtzman GrowCo Interview

Javette Nixon GrowCo Interview

Joan Webley GrowCo Interview

Tim Smith GrowCo Interview

Podcasts

The Sound Telecom Entrepreneurship Series is a collection of interviews with business owners and other people who are striving to take their company to the next level. These are their stories...
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Just a handful of the interviews you may want to listen to...

Felisha McDougald Interview

Inslee Copeland Interview

Landon Steele Interview

Press Releases

A couple times a month, press releases come out that highlight one of our great customers, what is going on with Sound Telecom, or an industry relevant article. Stay current on the latest releases...
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A few press releases that may interest you...

Call Center Unveils New Employee Lounge

Nationwide Call Center Releases New Article on Seven Significant Costs an Answering Service Can Help You Avoid

Call Center Outsourcer Publishes New Article On Why USA Call Center Work Should Not Be Sent Overseas

Newsletters

We make a newsletter every month! It generally includes a featured customer, some of our top agents, and what all is going on at Sound Telecom. If you aren't on our mailing list feel free to subscribe, or come here to catch up with the latest newsletter...
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Subscribe to The Sound Times

Our latest newsletters...

December 2016 Newsletter

November 2016 Newsletter

October 2016 Newsletter

September 2016 Newsletter

August 2016 Newsletter

Presentations

What is Sound Telecom all about? How can we assist your business? What have we done to help others? Learn about our company and how we use telephone answering services, call center solutions, and cloud-based phone systems to grow your business.
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Check out these Slideshare presentations...

Best Reasons to Outsource Telecom Services

3 Things Businesses Need To Know About Call Recording Notification Compliance

Sound Telecom Presentation

Sound Telecom: Professional. Friendly. Courteous.

Pictures

What would a media page be without a picture section? If you are interested in more photos, we recommend following our social media pages where we are much more active in posting fresh visual content.
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Our President, Michael LaBaw, was featured in the Spark Series...

Capital One Spark Small Business Spotlight Series

Service Fliers

These flyers highlight some of our services, outline some interesting facts, and give you plenty of good reasons why we are the right choice to help you solve the unique challenges your business faces.
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Investigate these flyers and learn how we can help you...

Telephone Answering Service Flyer

Call Center Service Flyer

Success Stories

These are all case studies of different companies who have approached us with unique challenges and how we have helped them overcome barriers and grow their businesses.
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Just a few of the many success stories we have been able to be a part of...

Boeing Success Story

Online Trading Academy Success Story

iFly Success Story

Powerit Solutions Success Story

KWSU Media Success Story