Q: What is Web Callback?
A: Web Callback is a Web Services feature that allows a customer to place a clickable icon on their Web site(s) which, when clicked, will allow the person browsing such a site to enter a name, telephone number and preferred time to receive a call (either right away or at a later time). This request is immediately relayed back to a call center’s Infinity system, is placed in queue and is processed by the first available operator as a callback request. A call center agent then schedules that call and at the appropriate time delivers the request to the inquirer.
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