Answering Service Glossary Call Center Glossary Unified Communications Glossary

Answering Service, Call Center & Unified Communication Glossary

Sound Telecom Glossary

120-Day Rule
An industry standard that suggests a minimum of 120 days between successive tele... Read More
Abandon Eliminator
An Abandoned call is one in which the caller dials into the call center but hang... Read More
Abandonment Rate
The rate of inbound calls that result in the caller hanging up before an agent i... Read More
Account-based Marketing
A marketing promotion that generally requires multiple contacts over time to sec... Read More
ACD (automatic call distributor)
A machine that receives incoming phone calls and routes them to the proper TSR o... Read More
ADRMP (automatic dialing recorded message players)
Auto-dialing machines that play a prerecorded message to anyone who picks up the... Read More
All Trunks Busy Event
Telephone trunks can be assigned to a trunk group. Call switching platforms equi... Read More
ANI (Automatic Number Identification)
A service feature in which the directory number or equipment number of a calling... Read More
Answering Service
An answering service is a business that is designed to answer incoming telephone... Read More
Assessment Forms for Quality Assurance
Assessment Forms and QA (Quality Assurance) forms are a set of standardized ques... Read More
Auto Answer
Auto Answer is a mechanism used by Telephone Answering and Call Center Services ... Read More
Auto Attendant
Call-answering machines that allow callers to route their own call to the correc... Read More
Auto Call Gateway
An Auto Call Gateway application allows call dialouts to be automatically initia... Read More
Auto Connect
Auto-Connect is a client feature that prioritizes selected clients so that their... Read More
Automated Call Distribution (ACD) Call Queuing Announcements
Call Distribution is the process of arranging how and when calls go to operators... Read More
Automated Call Distribution ACD Call Routing
Automated Call Distribution (ACD) is a workforce management process that allows ... Read More
Automated Paging
This feature combines the power of the custom status phrases and greetings with ... Read More
B-to-B (Business-to-Business a.k.a. B2B)
Marketing business products to business enterprises for use in business situatio... Read More
Bill-me Option
An optional payment method that involves sending out an invoice and a series of ... Read More
Blended Agent
A TSR who has been trained to move back and forth between inbound and outbound c... Read More
Call Box Behavior
Some call switching platforms can now support a telephone interface to emergency... Read More
Call Center
A call center is a business that is designed to handle large volumes of inbound ... Read More
Call Reassign Time
Call Reassign Time allows you to set the total number of rings that a call makes... Read More
Call Switching Directories
This is a powerful directory database that allows sites to create up to 2000 dir... Read More
Call Switching Internal Chat
Call Switching platforms with Internal Chat contain an instant messaging system ... Read More
Call Switching Overflow
A Call Switching Overflow feature recognizes when operators are overburdened wit... Read More
Call Switching Overflow – External Host
Call Switching Overflow can distribute calls to an External Host if a call cente... Read More
Call Transfer (Call Patching)
Call Transfer (also known as Call Patching) is the process by which a Telephone ... Read More
Call-me Button
A website button that customers can click on to request contact with a live agen... Read More
Callback Verification
A post sale, order-verification process that involves calling customers back on ... Read More
Caller ID
Technology that uses the ANI of the caller to display the caller’s phone number ... Read More
Client Call Limit
Client Call Limit is the ability to set a limit to the total number of calls tha... Read More
Client Forms
Each client can have a customized Text Message Form with front and back pages. Read More
Client Listen with External Access and Review (CLEAR)
Call Center clients may listen to any live operator calls on their account by pl... Read More
Co-op Advertising
An advertising medium in which a number of different marketers share the cost of... Read More
Code Call Popup
When a code call comes into a call switching platform, the system can be set up ... Read More
Cold Calling
Making a phone call to a prospect that has not indicated prior interest and has ... Read More
Compiled List
A list compiled from publicly available sources such as driver’s license records... Read More
Conference Moderator
The Conference Moderator has the ability to add, delete and control all parties ... Read More
Conferencing
Participating in or maintaining a discussion usually between two or more parties... Read More
Confirming Retest
A second test conducted to establish the validity of an initial test The size of... Read More
Contact Rate
A measure of the ability to reach people on the phone over a fixed period of tim... Read More
Convergence
A term used to describe the fact that telephones, computers, televisions, and ot... Read More
Conversion Rate
Orders taken (sales) divided by the total leads used (TLU) It is measured as a p... Read More
Cross-sell Promotion
A promotion that offers a product similar in nature and compatible with a produc... Read More
CSR (Customer Service Rep)
An inbound agent whose primary responsibility is to handle customer service/supp... Read More
CTI (Computer Telephony Integration)
The linking of the computer and the telephone so that the voice and data portion... Read More
Custom Message Delivery
Custom Message Delivery provides power and flexibility, allowing you to increase... Read More
Customized Fax Coverpages
Outgoing faxes can be appended with customized fax coverpages. Read More
Customized Fax Formats
Outgoing faxes can be sent in single or double column format. Read More
Decision Maker
The person with the authority to make a buying decision. Read More
Dedicated Environment
A telecenter environment where the TSRs are assigned to work on only one client ... Read More
Demo Calls
Demonstration calls made by trainers and supervisors for the purpose of demonstr... Read More
Digital Phone Emulation
Some call switching platforms can integrate with many of the major PBXs on the m... Read More
Direct Check In
A Check In line is set up for a client and the voice announcer greets clients, d... Read More
Disaster Recovery
The process of recovering from an incident that caused an interruption of normal... Read More
DNIS (Dialed Number Identification Services)
Technology that recognizes which phone number the caller has dialed to reach the... Read More
Do-Not-Call Requirements (DNC)
Requirements under the TCPA and Telephone Sales Rule that require marketers to m... Read More
DRTV (Direct-Response Television)
Advertising for a product or service using television as the medium Responders t... Read More
Editing Specials Archive
The Editing Specials Archive saves a copy of a Special that has been edited and ... Read More
Electronic Registration Names
Names of customers who have registered the purchase of a product by sending that... Read More
Enhanced Hold
Some call switching platforms can now be configured to utilize a new Enhanced Ho... Read More
Expiring Specials
The ability to control time-sensitive, sometimes temporary, information with cal... Read More
Extended Answer Phrase
The Client Answer Phrase has been extended from 38 to 76 characters. Read More
Fax on Demand
The Fax on Demand feature allows callers to dial into a call switching platform ... Read More
Fax to PDF
This feature allows for a fax to be emailed as a PDF file provided Adobe Acrobat... Read More
Fixed Record Length
Each individual record is always the same number of overall positions in length,... Read More
Fixed-Length Fields
Data records in which each piece of data starts in the same position regardless ... Read More
Free Trial Offer
An offer that includes an opportunity for the customer to try out the product or... Read More
Frequent Rejecters
Customers who have a history of ordering and then returning a product or service... Read More
Front End
Referring to the initial results of a telemarketing campaign up to the point of ... Read More
Fulfillment
The process of delivering the product or service to the customer. Read More
Fulfillment House
An agency or business unit that handles the processing, shipping, billing, and c... Read More
GUI (Graphical User Interface)
Technology that uses computer icons that allows users to move from one page of d... Read More
Hard Offer
An offer that asks the customer to make a final purchase decision without the po... Read More
Holiday Schedule Entry
Some call switching platforms can includes a Holiday setting to allow controllin... Read More
Hot Offer
Technology that allows a TSR to transfer a customer call to another person, usua... Read More
Hot-Line Names
Names of customers or prospects that have just been added to a list (usually wit... Read More
House File
Names of customers and prospects from a company’s own database. Read More
HTML (Hypertext Markup Language)
The language used to build Web pages. Read More
Inbound Telemarketing
Telemarketing discipline that involves having TSRs respond to calls initiated by... Read More
Ineligibles
Call-outcome category for individuals who are determined to be inappropriate pro... Read More
IVRU (Interactive Voice Response Unit)
Technology that allows inbound callers to interact with a computer by pressing t... Read More
Lead Generation
The process of identifying prospects for a specific product or service. Read More
Lead Qualification
The process of qualifying suspected prospects for a product or service while gen... Read More
Lead Rotator Services
A Lead Rotator service is generally provided by a call center and is one in whic... Read More
Level of Service
The percentage of all inbound calls that will be answered within a predetermined... Read More
List Fatigue
A condition that occurs when a list is mailed or called too frequently, which re... Read More
List Penetration
A telemarketing metric that measures the percentage of the list universe that ha... Read More
List Selection
The process of selecting names from a larger inventory to use for a specific cam... Read More
Live Answer
A live answer is a situation in which an actual human being answers incoming tel... Read More
LUPH (Leads Used per Hour)
A telemarketing metric that is used to measure the contact rate of a program A u... Read More
Mail Drop
Usually refers to the date on which a direct mail piece was delivered to the pos... Read More
Merge-Purge
The process of matching one group of records with another for the purpose of eli... Read More
Monitor Checklists
Written reports that evaluate how TSRs are handling phone calls from both a qual... Read More
MPS (Mail Preference Service)
A list of people maintained by the DMA who have asked to be removed from as many... Read More
Music On Hold
A call switching platform can play music on hold either upon answering client ca... Read More
NCOA (National Change of Address)
A database available to marketers that will update the records of people who hav... Read More
On Call Follow-Me
Some call switching platforms will proactively track an on-call representative a... Read More
On Time Verification and Check-in Services
On Time Verification and Check-in Services are generally provided by a call cen... Read More
On-Call Scheduler
The On Call Scheduler by Amtelco is a Web Services feature that allows call cent... Read More
One-Shot Promotion
A marketing promotion that involves only one shipment of a product or service. Read More
Online Appointment Scheduling
Online Appointment Scheduling is a web-hosted software application that allows m... Read More
Operator Initiated Voice and Digital Paging
The preconfigured dial command allows an operator to initiate a digital page and... Read More
Opt-Out
An opportunity for customers to request that their names not be shared with othe... Read More
Order Acquisition Cost
The full cost to acquire an order. Read More
Outbound Telemarketing
Telemarketing discipline that involves TSRs proactively contacting potential pro... Read More
Outside List
A list of prospects that comes form either another company’s house file or a com... Read More
Outside Service Bureau
A company that can provide services such as telemarketing, fulfillment, or datab... Read More
Pager Services
Pager Services are provided by a Telephone Answering Service and are the means b... Read More
Perfect Answer
A call switching platform can be programmed to answer a client’s calls with a pr... Read More
Performance-Based Pricing
A synonym for working on a PI basis where you pay a negotiated commission for or... Read More
Phone Screener
A person who intercepts calls made to a decision maker for the purpose of qualif... Read More
Predictive Dialer
Computer that networks TSR work stations with open telephone lines for the purpo... Read More
Premium
A product or service that is positioned as a free gift within the context of an ... Read More
Premium Bandit
A slang term that refers to customers who respond to an offer only because they ... Read More
Price Test
A test that measures the response to an offer with different price points as the... Read More
Privacy Manager
Technology that intercepts call that do not have ANIs attached and asks callers ... Read More
Quality Assurance
A quality management strategy that is more focused on customer reactions and att... Read More
Relationship Marketing
A marketing strategy that recognizes the need for the buyer and seller to build ... Read More
Remote Monitoring
The process of listening to and evaluating telemarketing phone calls without bei... Read More
Renewal Offer
An offer structure that attempts to renew a subscription or continuity membershi... Read More
Response List
A list that has been generated by previous response to a direct marketing offer. Read More
Response Rate
A measure of productivity that is often used interchangeably with conversion rat... Read More
Return
The designation that is applied to an order when the customer decides to return ... Read More
Revert to Operator
A “Revert-to-Operator” is a voicemail service that is configured to reroute an i... Read More
RFM (Recency/Frequency/Monetary Value)
A widely recognized matrix used to segment lists and make predictions as to whic... Read More
Ring Count Control
The Ring Count control can be used to control when calls are assigned to an oper... Read More
Risk-Free Offer
An offer structure that allows customers to try out a product with the assurance... Read More
Role-Playing
A training technique that involves TSRs and trainers acting out the parts of cal... Read More
Rollout
The process of calling the remaining names from a list universe after the initia... Read More
Seasonality
Marketing influences that are connected with the season of the year during which... Read More
Segmentation
The process of splitting a list into smaller subsets with the expectation that e... Read More
Semidedicated Environment
A telecenter environment where the TSRs may be asked to handle calls for a small... Read More
Semiduplicate Listings
Business listings for multiple people within the same organization where the cal... Read More
Shared Environment
A telecenter environment where the TSRs may handle calls for 10, 20, 30, or more... Read More
SIC (Standard Industrial Classification)
A numerical coding system devised by the government to classify businesses by th... Read More
Soft Offer
An offer that allows the customer to try out the product or service without obli... Read More
SPH (Sales per Hour)
A telemarketing formula that measures the number of orders divided by the amount... Read More
Staffing
This is the process of determining how many people are required on the phones to... Read More
Status Greetings
Status Greetings allow each site create custom statuses for each account. Each s... Read More
Suppression
Names that are withdrawn from the calling or mailing inventories either because ... Read More
System Database Backup
A System Database Backup can create a system-wide backup to ensure that critical... Read More
System Forms
System forms have utility for a range of clients with similar text messaging nee... Read More
Taped Confirmation
The process of creating an audio record of the conversion between a TSR and a cu... Read More
TCPA (Telphone Consumer Protection Act of 1991)
The first federal law designed to regulate the activities of legitimate telemark... Read More
Telemarketing
The business of using the telephone to establish a direct one-to-one communicati... Read More
Telemarketing and Consumer Fraud and Abuse Protection Act of 1994
Federal legislation designed to protect consumers from telemarketers who use dec... Read More
Telemarketing Sales Rule (“The Rule”)
Regulations written by the FTC (Federal Trade Commission) to implement the Telem... Read More
Telephone Problems
An outcome designation for used leads that are determined to be either wrong or ... Read More
Teleweb
A term coined by Bob Doscher (as far as we know) that is used to describe the co... Read More
Text Message Dispatch Services
Text Message Dispatch is a form of message delivery service generally performed ... Read More
Third-Party Verification
The process of transferring a live phone call to an independent outside verifier... Read More
TPS (Telephone Preference Service)
A list maintained by the DMA of people who have asked to be removed from as many... Read More
Training
The process of teaching people to accomplish a task of speaking with callers in ... Read More
Transmittal
A batch of orders that are being delivered to a fulfillment center for processin... Read More
TSR (telephone sales rep)
A person employed for the purpose of making or receiving calls from prospects an... Read More
UltraComm Fail
When a job fails in UltraComm, the optional UltraComm Communications Server, a p... Read More
UltraComm Message Delivery Software
UltraComm is a PC-based message management and delivery system. UltraComm includ... Read More
UltraTalk
UltraTalk uses text-to-speech to deliver messages over the phone. Read More
UltraTalk Directory Assistance
Ultratalk Directory Assistance-assists customer who needs to call in and be conn... Read More
UltraTalk Message Reader
Ultratalk Message Reader-Read text messages to callers, Secure Delivery (securit... Read More
UltraTalk Reminder Service
Ultratalk Reminder Service (“This is a reminder that there is a Sales Meeting at... Read More
Unconditional Satisfaction Guarantee
Part of the terms and conditions of an offer that guarantees satisfaction regard... Read More
Unified Communications
Unified communications are service platforms that offer customers the ability to... Read More
Unified Reports
Unified Reports and Unified Reporting is a method by which a call center can off... Read More
Unified Reports Scheduler
A Unified Reports Scheduler allows reports to be run automatically at predefined... Read More
Universal Agent
A TSR who has been trained on both inbound and outbound telemarketing programs b... Read More
Upgrade Offer
An offer structure most often associated with computer software promotions where... Read More
Upsell Offer
An offer structure that allows the TSR to offer a customer an additional product... Read More
Verification Audits
An after-call quality management process that sends all of the orders generated ... Read More
Virtual
When referring to a call center or answering service setting, a virtual environm... Read More
Voice Logger
A voice logger is a mechanism or program used to record audio information from t... Read More
Voice Prompts
The Voice Prompts are all of the pre-recorded instructions and “snip-its” that a... Read More
Voicemail Transcription
The transcription feature allows voice messages to be alpha paged with the help ... Read More
VOIP (Voice Over Internet Protocol)
A technology that allows the caller to make free long distance calls over the In... Read More
Web Callback
Web Callback is a Web Services feature that allows a customer to place a clickab... Read More
Web Chat
Web Chat is a Web Services feature that allows a Call Center Agent to engage in ... Read More
Web Portal
The Web Portal is a suite of applications that provide a browser-based interface... Read More
Web Push
Web Push is a Web Services feature that allows a call center agent to pass reque... Read More
Web Response
Web Response is a Web Services feature that allows a call center to quickly resp... Read More
Zero-Complaint Environment
A quality standard for telemarketing that has a zero tolerance for complaints. Read More

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Unified Communications (Solaxis) Glossary

Activate
To turn a feature on. For example, when you activate your Weekly Schedule, it me... Read More
Active Extension
The Extension that is currently directing your calls. You can only have one Exte... Read More
Administrator
A Group Administrator creates and maintains all Public Groups that are used by a... Read More
Announcement
Referred to as an Extension Announcement. A type of greeting that affects a spec... Read More
AXS Player
A free voicemail player provided by Solaxis that can be downloaded in the Tools ... Read More
Basic Call Forwarding
The most basic type of Extension. This Extensions simply directs an incoming cal... Read More
Billing Info
A section of your Web account that allows you view your current and past monthly... Read More
Call Attendant
Provides the subscriber with the ability to greet callers with a custom greeting... Read More
Call Director
Provides the subscriber with the ability to greet callers with a custom or profe... Read More
Call Forwarding
Provides the subscriber with the ability to override an existing weekly schedule... Read More
Call History
A section of your Web account that Displays a monthly record of calls placed or ... Read More
Call Manager
A section of your Web account that allows you to manage all of your Extensions. ... Read More
Call Routing
A feature that allows your calls to be directed to any location you want. All ca... Read More
Call Screening
A feature that allows you to take only the calls that you want. Solaxis offers 3... Read More
Call Screening
Solaxis provides subscribers with 3 screening options:Urgent: Provides t... Read More
Cell Phone Notification
A feature that allows your Solaxis access line to work with your cellular phone ... Read More
Conference Calling
Solaxis offers to two forms of conference calling. Read More
Conferencing-on-the-Fly
Conference up to 6 additional callers “on the fly” at any time. Conferencing can... Read More
Connection
Provides the subscriber with the ability to first receive pager notification of ... Read More
Connection
A feature that allows callers to hold until you can connect to them. As a user, ... Read More
Custom Time Stamping
Provides the subscriber with the ability to select any global time zone for use ... Read More
Default
A term used to describe the automatic population of a field. For example, if you... Read More
Dial By Name
Used when sending voicemail to groups or individuals. Dial By Name allows you to... Read More
Dial By Number
Used when sending voicemail to groups or individuals. Dial By Number allows you ... Read More
E-Mail Services
Provides the subscriber with the ability to view, send, cc, bcc, reply to sender... Read More
Email Notification
Allows you to use your email account to notify you of new messages. When someone... Read More
Extension
Your Solaxis access line acts essentially as your own virtual phone system. Simi... Read More
Extension Announcement
A type of greeting that affects a specific Extension. Record an Extension Announ... Read More
External Messaging
Provides the subscriber with the ability to integrate their Personal Solaxis num... Read More
Fax Status Report
A report that lists off the information of every fax you have received and curre... Read More
Faxing Services
Solaxis provides subscribers with 2 faxing options. Fax services may be changed ... Read More
Forwarding Numbers
These are the numbers that Solaxis uses as you default phone numbers. You can en... Read More
General Introduction
A General Introduction is a greeting that is used independently of how you to ch... Read More
Greeting
Any message that welcomes a caller to your Solaxis access line. Greetings are pl... Read More
Greetings
Provides the subscriber with the ability to determine the introductions and prom... Read More
Group Administrator
A Group Administrator creates and maintains all Public Groups that are used by a... Read More
Group Delivery
A feature that allows you to send a voicemail to the voicemail boxes of multiple... Read More
Group Lists
Multiple users grouped together so they can receive the same voicemail simultane... Read More
Group Manager
A section of your Web account that allows you to create and maintain your Group ... Read More
Group Name
A name given to a group by a Group Administrator (Public Groups) or Group User (... Read More
Group Number
A number given to a group by a Group Administrator (Public Groups) or Group User... Read More
Group Type
There are two types of Groups that you can send voicemail to: Private Gr... Read More
Guest
Anyone who has joins a conference call and is not the host of the conference (Re... Read More
Guest Code
This is used by any guest trying to join a reserved conference call. A Guest Cod... Read More
Help
Provides the subscriber with the ability to hear and view help for Solaxis featu... Read More
Host
The individual who reserves a conference call. The host has their own code to en... Read More
Host Code
This is entered by the host of a conference call before the call starts. By ente... Read More
Host Menu
You can access the host menu at any time during a reserved conference call as lo... Read More
iControl
A Solaxis software program that allows you manage your incoming calls right from... Read More
IMAP
Internet Message Access Protocol. IMAP is a mailbox type that is frequently used... Read More
Instant Call Back
Provides the subscriber with the ability to touch 9* to automatically recall a p... Read More
Instant Callback
A feature that allows you to return someone's call with the touch of a button. W... Read More
Intelligent Routing
Provides the subscriber with the ability to control how their calls are automati... Read More
Introduction
Referred to as a General Introduction. A type of greetings that is used independ... Read More
JPG or JPEG
A format in which to view your faxes electronically. The JPG format is fast load... Read More
Mailbox Monitor
Provides the subscriber with the ability to monitor the capacity of their voice ... Read More
Mailbox Type
This is needed to configure your external email so it can be viewed in your Sola... Read More
Main Directory
When logging into the Solaxis system over the phone, the first listing of menus ... Read More
Notification
A feature that allows you to be notified via pager, email, or digital cell phone... Read More
Notification
Solaxis provides subscribers with 2 notification options. Cellphone Messaging: P... Read More
On-the-Fly Conferences
Can host a call for up to 7 people and can be done at anytime by placing or rece... Read More
On-the-Fly Conferencing
A form of conference calling. On-the-Fly Conferencing allows you host a conferen... Read More
Open Extensions
Open Extensions (40-59) allow you to use temporary forwarding numbers without st... Read More
Outdial
The outdial is a feature that allows you to place a call at anytime through your... Read More
Pager Notification
Your Solaxis access line works with most pagers and can notify you of new voicem... Read More
Personal Info
A section of your Web account that stores your basic information such as your ho... Read More
Personal Info
Provides the subscriber with the ability to enter and modify personal informatio... Read More
Personal Solaxis Access Line
Provides the subscriber with the ability to use a single 10-digit phone number t... Read More
Personal Speed Dial
Provides the subscriber with the ability to set up to 10 speed dial numbers. Two... Read More
Phone Number Attached
A prompt that informs you a caller has entered in their return telephone number ... Read More
PIN
Stands for Personal Identification Number. Sometimes referred to as “Passcode.” ... Read More
POP3
A type of Mailbox used for email. Post Office Protocol is the most common type o... Read More
Preview Greetings
A feature found within your Call Manager that allows you to read or hear any gre... Read More
Preview Greetings
Provides the subscriber with the ability to read and hear greetings via the web,... Read More
Private Code Screening
Allows you to only receive calls from persons with your private code. Callers en... Read More
Private Code Screening
allows you to only receive calls from persons with your private code. Callers en... Read More
Private Delivery
Allows a voicemail to be marked private. Any person who receives a private voice... Read More
Private Delivery
Provides the subscriber or any caller with the ability to leave a message that c... Read More
Private Groups Private Groups
These are the individual groups that users can create and maintain. Private Grou... Read More
Prompt
A voiced message from the Solaxis system that gives you or your callers importan... Read More
Public Group
The large groups across the company that you can send voicemail to. For example:... Read More
Rebound
A feature that allows you to return to the Solaxis Main Directory after placing ... Read More
Rebound
Provides the subscriber with the ability to use ## to return to messages or comm... Read More
Recipient
A permission level for a Group List. Recipients can only receive a voicemail. Read More
Remote Call Transfer
A feature that allows you to transfer callers, while on the phone with them, to ... Read More
Reserved Conferences
Can host up to 16 people and can be set up either via the Web in Conferencing Se... Read More
Reserved Conferencing
Reserve conferences of up to 16 people either over the phone or over the Web. Pr... Read More
Reserved Conferencing
A type of conference calling that requires to you to schedule the conference in ... Read More
Revert to Operator
Set up an automated “Call Screener” to send calls to voicemail or forward them o... Read More
Send Mail
Provides the subscriber with the ability forward either a previously recorded vo... Read More
Sender
A permission level for an Public Group. Senders have the ability to send out voi... Read More
Sequential Dialing
Provides the subscriber with the ability control the routing of calls to any ser... Read More
Shortcut to Voicemail
Provides the caller with the ability to immediately leave a voicemail message wi... Read More
Simul-Ring
Simultaneous Ring (Simul-Ring) allows multiple destination numbers to be called ... Read More
Single Voice Mailbox
Provides the subscriber with the ability to receive messages in one mailbox and ... Read More
Special Delivery
A feature that allows both callers and users the ability to can attach an additi... Read More
Speed Dial
A feature that makes calling frequently dialed numbers easy. You can up to 10 sp... Read More
TIFF
A format used to view your faxes via your Web account. The TIFF format is highly... Read More
TIFF Viewer
Allows you to successfully view any stored faxes in a TIFF format on your comput... Read More
Timer
A feature used when directing calls over the phone. By setting the timer, you ca... Read More
Toll Free Services – Smart800 Numbers
Solaxis can set up a TollFree number accessible from all US states. Read More
Toll Restriction
Provides the ability to selectively disable forwarding and outbound calling to t... Read More
Tools and Updates
Provides the subscriber with the ability to download and install the most curren... Read More
Tools and Updates
A section of the Web that contains new information from Solaxis and any free dow... Read More
Urgent Call Screening
Allows you to receive urgent calls only. When prompted, your callers touch 0 to ... Read More
Urgent Delivery
Provides the caller with the ability to mark a message urgent. Provides the subs... Read More
View Call History
Provides the subscriber with the ability to view reports regarding calling activ... Read More
Virtual Calling Card
Provides the subscriber with the ability to dial outbound calls while connected ... Read More
Voice Screen
A type of Call Screening. Voice Screening allows you to receive in advance the n... Read More
Voicemail Services
Provides the subscriber with the ability to manage voicemail via the web includi... Read More
Weekly Schedule
Provides the subscriber with the ability to set automatic routing of incoming ca... Read More
Weekly Schedule
A feature that allows you to have your calls automatically directed for you base... Read More
Welcome Web
Refers to the easy, online Solaxis setup process. You use the Welcome Web to ini... Read More
Wildcard
Used with Dial By Name. Allows the user the ability to enter a name, even when t... Read More
Zip Selected
Allows you to download multiple voicemail or faxes at the same time when using y... Read More
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