Q: What is Client Listen with External Access and Review (CLEAR)?
A: Call Center clients may listen to any live operator calls on their account by placing a phone call into the Infinity call switching platform. When the client calls in, Infinity searches for live calls in real time that match the client’s account and automatically audits the calls, one at a time, rotating to the next call every 10 seconds. Client’s have selective listening ability by using DTMF tones to control call rollovers.
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