Internet consumers demand immediate gratification; they want answers quickly. Online customer service is no longer a competitive differentiator – it is a requirement for any company that wants to succeed in an e-commerce environment. E-commerce businesses must provide shoppers with the tools that help eliminate terminated sessions and drive repeat business.
Try it now!
It's easy and fun! You'll experience, first hand, how interacting with a live customer service person in cyberspace - can feel. It's an excellent way to provide an added personal touch to any web site. |
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Sound Telecom offers businesses innovative ways to provide “live” online support and fulfill customer demand. Our comprehensive offering of Web Support Services helps companies significantly reduce response turn-around time to valued customers and online shoppers resulting in:
- Enhanced customer satisfaction
- Improved web performance
- Increased customer loyalty and retention
Leveraging our technology investments, you can implement a fully integrated Web Service Support solution that provides real-time answers to real-time questions at a fraction of the cost of an in-house solution. Select from any of the services listed below or implement the entire package for an end-to-end offering.
Web Chat
In just one click, your browser can be instantly connected to a friendly and professional service representative for a live, interactive chat session. In addition, Sound Telecom Web Chat agents can also handle and respond immediately to incoming emails, just as if they were chatting with a live person. And agents can return phone calls when requested to do so. Try it now - Web Chat Demo
To further enhance your Web Support Service, Sound Telecom offers a variety of Web Chat features including text-based chat, email response, enterprise data access, customer interaction history, email transcripts, response libraries, exit surveys, and multi-lingual auto translation. For a detailed description of any of these features, please visit our Glossary.
Web Callback
Our Web Callback feature gives your visitors the ability to request an instant call back from a friendly, professional agent by clicking on a single link and completing a Web Callback form. In a matter of minutes (or at a time the visitor requests), one of our expert agents will contact the individual to help answer his/her questions.
Email Response
With Email Response, Sound Telecom’s professional service representatives can respond to routine emails on your behalf. Email Response queries your Inbox every five seconds and forwards a copy of your emails to our agents. Agents are thoroughly trained to answer your customer's questions and can utilize a Response Library that is unique to your organization. Our goal is to reply to your customer's inquiries within two minutes of receipt. Email Response is an excellent tool for businesses that want to respond immediately to any email inquiry.
Web Push
Our Web Push feature works hand-in-hand with our Web Callback and Web Chat platforms. As an alternative to chatting or calling an individual, our agents can simply answer a question by "pushing" a Web page to a customer or prospect, creating instant collaboration.
Call us at 1-800-557-1550 to start developing your plan to provide the 24 x 7, operator-assisted Web Support Services your customers demand and deserve. |