Help Desk, Customer service & Technical Support
Provide 24/7/365 customer and technical support
Sound Telecom combines extensive call center consulting experience, leading-edge technology and rich call center service features such as 24/7 Help Desk, Technical support & Customer service to develop customized solutions that meet your specific call center needs. And for less than you would expect. We provide 24/7 call support for Inbound, Telemarketing and Web. Your callers will experience professional, consistent service every time regardless of the channel they chose.
Benefits of Sound Telecom’s Call Center Service Features:
- Enhance customer satisfaction with 24 x 7, high quality support and faster response times
- Increase sales and lead opportunities (results-oriented)
- Reduce staffing, operating and training costs (cost-effective)
- Improve customer retention and loyalty
- Maximize internal resources (increase efficiency and productivity)
- Ensure compliance with diligent recordkeeping on all contacts
- Grow your services with your business (scalable)
- Leverage our extensive investments in technology, methodologies and people
- Improve performance with daily reports to track call efficiency
- Focus on your core business
Develop stronger, more profitable relationships
Sound Telecom agents are trained to handle inbound calls requiring help desk, customer service and Level 1 technical support. We build scalable solutions that can accommodate future growth in your help desk, customer service and/or technical support needs. Sound Telecom agents can work through your web-based trouble ticketing system or a hosted application and have the expertise to:
- Provide basic troubleshooting capabilities
- Process and initiate trouble tickets
- Update ticket information and status
- Offer Level 1 technical support
More than 24/7/365 Help Desk, Customer Service & Technical Support
Round-the-clock help desk, customer service and technical support is just one of the functions our experienced call center agents perform. Sound Telecom develops cost-effective, scalable, results-oriented call center solutions to optimize your sales and service performance. Regardless of the features you choose, your solution will include careful outbound recordkeeping on all contacts and regular daily reports to track efficiency and productivity.
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Outsourcing Your Call Center is a Smart Business Decision
Delivering the level and quality of service you’re callers expect requires significant investments in technology, methodology and people. By outsourcing your call center services to Sound Telecom, you benefit from the latest call center processes and technologies at a fraction of the cost. And our expertise in developing profit-enhancing solutions allows you to focus your attention on your core competencies.
Partner with an industry leader
Sound Telecom understands that at the end of the day a human being – not technology – handles your calls. Our comprehensive, on-going dedication to agent training and monitoring ensures that professional, experienced and courteous individuals manage your calls. In fact, this focus has earned Sound Telecom recognition as an excellent service provider within the industry. Contact us today and discover how you can start building longer, more profitable customer relationships.
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Call Sound Telecom Today: 1.800.557.1550Request Consultation