Call Center Services
Call Center Service solutions that exceed your customer’s expectations
Seamless integration is the key to call center outsourcing. When your customers and prospects are dealing with our call center it is as though they are dealing with you directly. Sound Telecom develops a tight fit and close working relationship with you to provide a professional, knowledgeable and consistent customer service experience every time. By phone, email or Internet, Sound Telecom will develop a solid call center solution at a lower cost than you might expect.
Sound Telecom Call Center Services enable you to:
- Provide 24 x 7, high quality support
- Leverage our extensive investments in technology, methodologies and people
- Benefit from proven processes developed over years of experience
- Reduce staffing, operating and training costs
- Enhance speed of service for increased internal and external customer satisfaction
- Improve efficiency and productivity
- Grow your services with your business
- Focus on your core business
Comprehensive Call Center Solutions
Since 1986, Sound Telecom has been providing 24 x 7 call center support in three critical support areas:
- Inbound: Order processing and order entry, technical and customer support, appointment setting and management and more
- Telemarketing: Outbound prospecting, lead generation, market research and more
- Virtual Call Center: Web chat, E-mail Response, Web Callback and more
Our extensive call center consulting experience will help you develop an affordable, customized call center solution to meet your specific needs while improving sales and service performance.
Covering Every Stage of the Call Center Customer Lifecycle
Our call center agents are trained professionals experienced in providing high quality, consistent care. Our diverse, multilingual call center staff is available round-the-clock to serve you and your customers in any or all of the following areas:
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- Lead Generation
- Customer Service
- Technical Support
- Outbound Sales Support
Outsourcing makes good business sense
Leverage Sound Telecom’s many investments in high quality technologies and implement your own call center services solution. Your calls are processed and managed with the latest telephony platforms and the most advanced computer technologies. Our integrated service platforms are stable, scalable and flexible so we can accommodate your changing needs. Technology helps our agents perform their job more efficiently and effectively, but it doesn’t guarantee a friendly, helpful tone each time the phone rings. That is why Sound Telecom is committed to comprehensive, on-going agent training and monitoring. We ensure that professional, experienced and courteous individuals are answering your calls. This focus has earned Sound Telecom recognition as an excellent service provider within the industry.
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Call Sound Telecom Today: 1.800.557.1550Request Consultation
We provide nationwide service and can assist you no matter where you live. Feel free to browse our directory.