Call Center Service Features
Call Center Service solutions that exceed your customer’s expectations
Sound Telecom provides world-class 24 x 7 call center support in three primary areas: Inbound Service Center, Outbound Telemarketing and Web Contact and Support. Leverage Sound Telecom’s extensive call center consulting experience to develop an affordable, customized call center features and solution to meet your call center support challenges. Our clients experience direct and immediate improvement in sales and service performance. Your callers will experience professional, consistent customer service every time they interact with you. Call us today for a free consultation.
Benefits of Sound Telecom’s Rich Call Center Service Features:
- Enhance customer satisfaction with 24 x 7, high quality support and faster response times
- Increase sales and lead opportunities (results-oriented)
- Reduce staffing, operating and training costs (cost-effective)
- Improve customer retention and loyalty
- Maximize internal resources (increase efficiency and productivity)
- Ensure compliance with diligent recordkeeping on all contacts
- Grow your services with your business (scalable)
- Leverage our extensive investments in technology, methodologies and people
- Improve performance with daily reports to track call efficiency
- Focus on your core business
Our comprehensive Call Center Service Features include:
Inbound Call Center Service Features
Back To Top
Telemarketing Services Features
Back To Top
- Anniversary Calls: Improve retention and loyalty by calling your customers on their “anniversary” and showing them you care.
- Appointment Setting: Allow your sales staff to spend more time selling while we prospect new clients and set appointments.
- Customer Retention Programs: Reduce customer loss and defection with personal calls that remind them of the benefits your company provides.
- Database Hygiene, Management & Update: Improve the accuracy and usability of your customer databases by contacting customers for missing information.
- Lead Generation: Increase the number of leads that your sales staff can turn into customers; allow your sales reps to focus on selling versus prospecting.
- Membership Programs & Subscriptions: Reduce costs and save time by outsourcing the lengthy calls typically associated with membership programs and subscription requests.
- Market Research & Surveys: Gather critical research data to ensure that your marketing efforts will be a success. Our agents are trained to provide you with quality results.
- Promotions: Eliminate the cost of hiring additional staff for one-time events or periodic promotions.
- Sales (Cross-Sell & Up-Sell): Maximize internal resources by having our agents contact existing customers with new offers that deepen customer relationships and increase business.
- Welcome Calls: Increase staff productivity and let us handle welcome calls to your new accounts. Our agents will gather data and provide important information about your company.
Outsourcing Your Call Center is a Smart Business Decision
Delivering the level and quality of service you’re callers expect requires significant investments in technology, methodology and people. By outsourcing your call center services to Sound Telecom, you benefit from the latest call center processes and technologies at a fraction of the cost. And our expertise in developing profit-enhancing solutions allows you to focus your attention on your core competencies.
Web Support Features
Back To Top
- E-mail Management: Enhance service with 24/7/365 e-mail management that provides real time response.
- Web Call Back: Humanize your website’s online experience by giving customers the option to request a live call back in minutes.
- Web Chat: Supplement online support with chat and the ability to push web pages and links to site visitors.
Get Started Today
Sound Telecom helps individuals and businesses meet their customer’s communication needs through reliable, professional call center solutions, resulting in longer, more profitable customer relationships. Contact us today to discover how you can provide a higher level of service at a lower cost.
Call Sound Telecom Today: 1.800.557.1550Request Consultation
We provide nationwide service and can assist you no matter where you live. Feel free to browse our directory.