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Overflow Support Programs

Bolster existing customer service with Overflow Support
Easily handle unexpected spikes in call, email and chat activity. Just because you get busy or become unavailable doesn’t mean each of your customers don’t deserve to talk to a live person. Sound Telecom provides a professional extension to your existing support structure to ensure your customer demands are always met. Perhaps your call center is limited either in size or by hours of operation. Simply redirect or “roll” your calls to Sound Telecom and immediately engage the resources necessary to expand your support programs.

Benefits of Sound Telecom’s Overflow Support Programs:

  • Available 24/7
  • Prepared to handle unexpected spikes in support activities
  • Ready to scale for large or ongoing overflow support projects
  • Able to customize what you need us to do
  • Enhance customer satisfaction with 24 x 7, high quality support and faster response times

Sound Telecom offers both dedicated and shared support resources to provide support programs that make sense for the way you do business. Our cost-effective overflow support strategies leave your customers feeling great about their contact experience with your business. Talk to us today and discover how you can start building longer, more profitable customer relationships.


We provide nationwide service and can assist you no matter where you live. Feel free to browse our directory.