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Business Process Outsourcing

Final BPO

Business Process Outsourcing Services
How do good businesses processes become great business processes? Through specialization.

Sound Telecom is a highly specialized Business Process Outsource partner. There are many critical business functions that must work together extremely well in order for a business to thrive. We work quickly and quietly in the background providing efficient data, document, and customer support services so that your business can shine. 

No matter how demanding your business processes may be, Sound Telecom will work in tandem with you as an integrated part of your support team. Our enthusiastic, professional staff works diligently to keep your important processes moving forward.

Back Office Processing, too.
Some folks just hate paperwork. But we can’t hate what we are good at doing. We believe that astute data processing is a cornerstone to effective business policy. Businesses must pay attention to this integral function of back office business support. Good data in means good data out. Data that is handled promptly, accurately, and securely will translate into happy customer experiences down the line. Hire Sound Telecom today to help with such tasks as:

  • Document Processing
  • Data Entry
  • Data Storage
  • Transcription Services
  • And more…

Since 1986, Sound Telecom has been helping business owners, operations personnel, and administrative staffers take application screening to a new level. Start today to have your custom application screening program developed and implemented. Trust us to confidentially handle your applicant screening inquiries 24/7.

Sound Telecom’s Business Process Outsourcing Services include:

  • Anniversary Call Programs: Improve retention and loyalty by calling your customers on their “anniversary” and showing them you care.
  • Applicant Screening Programs: Improve efficiency by allowing us to handle all pre-qualification and screening calls from potential customers.
  • Appointment Setting Programs: Allow your sales staff to spend more time selling while we prospect new clients and set appointments.
  • Customer Retention Programs: Reduce customer loss and defection with personal calls that remind them of the benefits your company provides.
  • Cross-sell and Up-sell Programs: Maximize internal resources by having our agents contact existing customers with new offers that deepen customer relationships and increase business.
  • Database Management Programs: Improve the accuracy and usability of your customer databases by contacting customers for missing information.
  • Disaster Recovery Programs: Eliminate your continuity concerns and provide you with an effective nationwide strategy that will keep your organization online, even when it isn’t.
  • Email Management Programs: Enhance service with 24/7/365 e-mail management that provides real time response.
  • Help Desk and Technical Support Programs: Provide 24/7/365 customer and Level 1 technical support to your customers.
  • Live Chat Programs: Supplement online support with chat and the ability to push web pages and links to site visitors.
  • Market Research and Survey Programs: Gather critical research data to ensure that your marketing efforts will be a success. Our agents are trained to provide you with quality results.
  • Membership Programs: Reduce costs and save time by outsourcing the lengthy calls typically associated with membership programs and subscription requests.
  • Order Processing Programs: Expand your business with round-the-clock order processing via an electronic order form or your web-based shopping cart.
  • Overflow Support Programs: Supplement your existing call center or customer service staff during peak call volumes and/or expand your hours of operation.
  • Third Party Verification Programs: Uses a professional live operator and voice log technology to create an audible sound file recording for each of your critical customer transactions.
  • Web Call Back Programs: Humanize your website’s online experience by giving customers the option to request a live call back in minutes.
  • Welcome Call Programs: Increase staff productivity and let us handle welcome calls to your new accounts. Our agents will gather data and provide important information about your company.

We provide nationwide service and can assist you no matter where you live. Feel free to browse our directory.