Having a positive attitude in a call center, (as well as in life in general), makes all the difference. Here’s what you can do to boost your attitude and increase your altitude in a call center or any work environment.
Do you know someone that is Â always negative, who has a complaint Â about pretty much everything? It doesnâ€™t matter whether itâ€™s their work life, a personal situation, or life in general, they are just a downer and often bring the people around them down too. Simply put, they arenâ€™t pleasant to be around. Every workplace in the world has a potential to harbor these sorts of people, and call centers are no exception.
I know we’ve all experienced Â a down day from time to time, but a constant diet of negativity is sure to have a harsh Â impact on one’s life. Â Consistently making a point to focus on the bad things around usÂ Â is a dark cloud looming in the space of your mind affecting your judgment and every aspect of your life. Â You become trapped by perceptions in reality don’t exist, and are only true in your mind.Â So, what can we do to either help ourselves out of that hole or aid others in climbing out? It’s so important to be able to instigate positive change in our attitude. This is especially critical in a Â call center environment where you communicate with so many people and have the ability to impact the majority of them with your attitude alone.
Here are a few things you can do to elevate your attitude to raise the altitude of those around you:
- Start the day by expressing gratitude.Â It helps to get things going byÂ Â framing your thoughts with positive energy. Find something, anything to be thankful for and focus on that for just a minute. That simple shift of looking on the bright side even on a small scale can set the stage for the rest of the day.
- Upon arriving at the call center, check your emotional baggage at the door. It will most likelyÂ Â be there waiting for you to worry about when your shift is over, but while you’re in the call center, focusing on personal problems is not going to help you or anyone else. Instead, direct your energy towardsÂ Â the needs of the callers by providing them trustworthy and skillful service. Your team members can really use you on their side too. So, do yourself a favor and take an eight hour vacation from your personal issues and free yourself of worry during the work day. There is plenty of satisfaction to be gained from helping customers and being a great teammate.
- Use positive affirmations to help focus your day. InjectÂ Â positive talk into your day whenever possible and it will help you face the demands of your shift. What might otherwise be an uninspiring day can be illuminated just by knowing you have been a source of help for those around you and theÂ callers you’ve spoken with.
Over time, if you do your best to follow these steps, youâ€™ll notice things changing in yourself and lifeÂ Â around you. A lot of the negativity will start to melt away and things that once seemed daunting or irksome will begin to seem more trivial and you’ll be able to shrug them off, because you know how to create a positive attitude.
As I notice the shining stars in our call center organization, their characteristics and personalities are similar in a lot of ways: happy, good-hearted, and a passion for serving others. PositivityÂ Â radiates from within them. Our agents may be going through some trials outside of work, and we want to help with those if we can, but one thing is for sure, when they get into the call center, they radiate sunshine throughout the building. These are the ones whose call center attitude has determined their altitude and it shows!