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Weather the Storm with Your Telephone Answering Service


How can a telephone answering service help businesses and their employees during truly intense winter weather?


This is a picture of a snowman who is weathering the storm thanks to his telephone answering service provided by Sound Telecom.

Here we are at the end of the first month of 2014 and we have got at least another four to six weeks of winter.

And unprecedented, record-breaking snowstorms have hit the mid-west, the east, the southeast, last week Houston, and yesterday Atlanta.

Government Offices, School Districts, and private industries of all types can benefit from an emergency plan that includes a telephone answering service that operates 24/7, 365 days a year no matter what the weather is doing.

We’ve talked about winter preparedness and how your telephone answering service can help, so I thought it might be a good idea to remind ourselves how to best leverage our telephone answering service to help weather the storm.

1.   Call your telephone answering service and set up a new number specifically for your employees to call with weather-related matters:  electricity outages, needing a ride to or from work, stuck in ice and snow on the interstate, etc.  Perhaps the office building is experiencing an electric outage.  You can set up the messages to be delivered to on-call management staff who can facilitate solutions to employees’ requests for help.

2.  Dial your answering service and get an outbound broadcasting service in place that calls your employees and lets them know the status of coming in to work, or transportation that is available to get them to the office.  You can even use the service to notify employees if there are any amendments to work hours, changes in schedules, and any other information that is necessary for your company to carry-on during rough weather.

3.  Call your answering service and put together a message deliver service that can help you receive your customers’ calls in the event one or more of your communication methods are down because of the weather.  For example, if your messages are usually emailed to you, get prepared ahead of time by enrolling in text messages, faxed messages, and perhaps even live call patching instead of messages.

4.  Get on the line with your telephone answering service and ensure that your contact list is up to date with your on-call urgent contact names and numbers.

These are just a handful of suggestions to help everyone get through the remaining winter weeks ahead of us. For a completely customized approach, call your account representative asap and review your business needs, weather related concerns, and get your contingency plans set up now.

Don’t be left out in the cold, call now.

Carry on, carry forward