Weâ€™ve recently surveyed our customers to see if our call center services were meeting their expectations.Â Â Iâ€™ve found to provide excellent customer serviceÂ itâ€™s best to proactively obtain information from our customers whether the their input is complimentary or expresses concerns about our service.
A customer satisfaction survey is an important component of any relationship.Â It shows
that you value your customer and the experience provided to them.Â Â Ehow.com article states: Although many businesses are quick to placate customers who voice complaints, a business that pre-emptively strives to satisfy the customer makes an even better impression. This consideration of the customerâ€™s opinions can foster loyalty in the long run and translate to repeat sales.
In another article it describes: A customer satisfaction survey is a very important tool that can provide benefits for businesses of every size. Surveys can assist business decision-makers in developing strategies to achieve the all-important goal of gaining and retaining customers. Results can play a key role in identifying areas of the business that require corrective action and improvement. Surveys can also identify areas that can be leveraged to achieve business growth and expansion.
As I stated in an earlier blog on the customer experience: Customer impact is worthâ€™s its weight on gold.Â Usually, the first impression is a lasting one, so we need to make very impression count.Â
Whether a customer is paying for call center,Â telephone answering service or other services, we believe itâ€™s our responsibility to provide nothing less than what they pay for!Â Customer satisfaction surveys help us gain our customers prospective of our service, while helping us to find whatâ€™sÂ working and what’sÂ not working in delivering services that will meet or exceedÂ our customers’ expectations.