Whether youâ€™re leading a startup or an already developed business, treating your callers with respect is one sure way to grow and flourish. Here's how you can add a nice personal touch with your answering service.
Editor's Note: The post was submitted by guest blogger, Samantha Black. Enjoy!
A smile, whether in person or on the phone, makes a world of a difference in customer service.
When monitoring agents in the call center environment there are criteria that we look at to assess the quality of the calls. Things like tone of voice, script accuracy, resolution, customer experience,
Having a positive attitude in a call center, (as well as in life in general), makes all the difference. Here's what you can do to boost your attitude and increase your altitude in a call center or any work environment.
Do you know someone that is Â always negative, who has a complaint Â about
There are ways to boost call center morale that don't involve monetary incentives or raises.
Call center Â agents have a tough job. They are expected to sit for hours fielding calls from many kinds of people, (some of them can be quite irate). Â Agents are rated on how effectively they handle
2015 has been quite the year for us here at Sound Telecom. We look back and celebrate the great moments while remembering to learn and improve when opportunities were presented. We look forward to more great things in 2016!
Here we are on the very final day of 2015. If you get a moment,