Using Corporate Social Responsibility to Build your Business

Engaging in corporate social responsibility is not only a way to do some good in the world, but it can also help build your business, because people want to know that your company is having a positive impact. It’s no longer enough to be just another powerful corporate entity or successful local

Is Your Answering Service Staffed by Werewolves?

Beware of answering services that employ agents who are pleasant by day, but transform into horrific customer service reps during  the night shift. If you are one of the many businesses that has gone the route of partnering with a telephone answering service, chances are you have listened to at least

What makes a Call Center Super-Agent Super?

At Sound Telecom, we recognize some of our call center staff with the Super-Agent Award throughout the year. What does it take to become a Super-Agent? Here's what goes into it. The cape helps, but supersonic hearing is a must. They have the ability to leap problems in a single bound and obliterate

How to Add a Nice Personal Touch to Your Answering Service

Whether you’re leading a startup or an already developed business, treating your callers with respect is one sure way to grow and flourish. Here's how you can add a nice personal touch with your answering service. Editor's Note: The post was submitted by guest blogger, Samantha Black. Enjoy! Among