5 Effective Tactics to Build a Loyal Customer Base

Loyal customers are what drive successful businesses. Here are 5 powerful tactics your company can use to encourage loyalty and improve customer retention. Editor’s Note: This post was submitted by guest blogger, Victor T. Miller. Enjoy! Nowadays, it’s important more than ever before for

Using Corporate Social Responsibility to Build your Business

Engaging in corporate social responsibility is not only a way to do some good in the world, but it can also help build your business, because people want to know that your company is having a positive impact. It’s no longer enough to be just another powerful corporate entity or successful local

Is Your Answering Service Staffed by Werewolves?

Beware of answering services that employ agents who are pleasant by day, but transform into horrific customer service reps during  the night shift. If you are one of the many businesses that has gone the route of partnering with a telephone answering service, chances are you have listened to at least

What makes a Call Center Super-Agent Super?

At Sound Telecom, we recognize some of our call center staff with the Super-Agent Award throughout the year. What does it take to become a Super-Agent? Here's what goes into it. The cape helps, but supersonic hearing is a must. They have the ability to leap problems in a single bound and obliterate