Using some basic facts, figures, and math, it's pretty simple to determine whether using an answering service or hiring a receptionist costs more.
Answering services and in-house receptionists do many of the same tasks and perform similar job functions. Both can benefit your business in many positive
In a world where email and online interaction have become the norm, people are actually talking to each other less and less. The new norm has some pitfalls.
Today'sÂ 24x7 socially connected world has us interacting in the digital space more than ever before. We all â€˜connectâ€™ on LinkedIn; â€˜friendâ€™
A Â telephone answering service can actually help you manage more easily and effectively. Let's take a look at how live support puts business management on the path to success.
Business management and telephone answering services might seem like fairly disjointed topics at first glance, but upon further
You want your business voice mail greeting to be polished and professional. Follow these steps to record the perfect outgoing voice mail message.
There are several ways to give your voice mail a professional-sounding and "crisp" image. Of course, the content of what your voice mail greeting
There are ways to boost call center morale that don't involve monetary incentives or raises.
Call center Â agents have a tough job. They are expected to sit for hours fielding calls from many kinds of people, (some of them can be quite irate). Â Agents are rated on how effectively they handle