Does an Answering Service Cost More than Hiring a Receptionist?

Using some basic facts, figures, and math, it's pretty simple to determine whether using an answering service or hiring a receptionist costs more. Answering services and in-house receptionists do many of the same tasks and perform similar job functions. Both can benefit your business in many positive

We don’t talk anymore …What are the pitfalls of email?

In a world where email and online interaction have become the norm, people are actually talking to each other less and less. The new norm has some pitfalls. Today's  24x7 socially connected world has us interacting in the digital space more than ever before. We all ‘connect’ on LinkedIn; ‘friend’

Manage Your Business Better with a Telephone Answering Service

A  telephone answering service can actually help you manage more easily and effectively. Let's take a look at how live support puts business management on the path to success. Business management and telephone answering services might seem like fairly disjointed topics at first glance, but upon further

An Inexpensive Way to Boost Call Center Morale!

  There are ways to boost call center morale that don't involve monetary incentives or raises. Call center  agents have a tough job. They are expected to sit for hours fielding calls from many kinds of people, (some of them can be quite irate).  Agents are rated on how effectively they handle