Include Your Telephone Answering Service as Part of Your Business Continuity and Disaster Recovery Planning

Every organization should have a business continuity plan. One of the key pieces in that plan is a telephone answering service to help you maintain order. The words Business Continuity and Disaster Planning are (or should be) part of your common  business vocabulary and your overall business plan.

Is Your Call Center Trained to Communicate Effectively with People in Crisis?

  Call center agents must be trained to stay calm, sympathize and communicate effectively with people facing a crisis. Is your call center ready to handle these important calls? Editor's note: This post was submitted by guest blogger,  Daphne Lefran. Enjoy! Often times, the role of a dispatcher

Answering Services Must be Ready for Your Big Game

  Yes, the Seattle Seahawks squared off against the New England Patriots, but that's not the "Big Game" we are here to discuss. Answering services need to be ready for YOUR Big Game. As a business, your Big Game, your moment in the spotlight, your time to shine, is a huge opportunity. It probably