A disaster recovery plan is one of those things your business is better off having and not needing than needing and not having. So what is a Disaster Recovery Plan? Why exactly do you need one? And what kind of disasters can happen that will have an impact on your business?
Disaster Recovery is
Every organization should have a business continuity plan. One of the key pieces in that plan is a telephone answering service to help you maintain order.
The words Business Continuity and Disaster Planning are (or should be) part of your commonÂ business vocabulary and your overall business plan.
Once you partner with an answering service for disaster restoration companies, it's crucial to nail down a good script. Check out this sample restoration answering service script to get you on the right track towards a well constructed live support program.
Answering service scripts for restoration
Call center agents must be trained to stay calm, sympathize and communicate effectively with people facing a crisis. Is your call center ready to handle these important calls?
Editor's note: This post was submitted by guest blogger, Â Daphne Lefran. Enjoy!
Often times, the role of a dispatcher
Yes, the Seattle Seahawks squared off against the New England Patriots, but that's not the "Big Game" we are here to discuss. Answering services need to be ready for YOUR Big Game.
As a business, your Big Game, your moment in the spotlight, your time to shine, is a huge opportunity. It probably