How to Handle High Call Volumes from Google Ads

With the amount of money you spend advertising on Google Ads, you don't want to miss a customer or lead, simply because you can't keep up with all the phone calls. Using Google Ads is a very effective and proven way to market your company.  And once customers are interested in doing business with

How to Support High Call Volumes From TV Ads

Running ads on TV can be a great way to increase sales.  But when your ads air and all those people call you, will you be prepared to handle those high call volumes? Here's how you can make sure you get the most out of every call from your TV ads. Perhaps your business only receives about thirty

Best of the 2018 Sound Telecom Blog

Our blog continued to rumble along  this year as it was fueled by some great authors, guest posts, and refreshed content. Here are a few of the favorites from 2018. 7 Traits That Mean You’re Ready to Be an Entrepreneur (Otherwise Don’t Quit Your Day Job) There are certain traits that individuals

4 Popular Preconceived Notions About Call Centers, Addressed

There are certain misguided stigmas associated with the telecom industry, so we figured it would be a good idea to address a few of the more common notions about call centers. Here are four of the preconceived notions about call centers that some people have in their minds: 1. Outsourcing is bad 2.