How to Support High Call Volumes From TV Ads

Running ads on TV can be a great way to increase sales.  But when your ads air and all those people call you, will you be prepared to handle those high call volumes? Here's how you can make sure you get the most out of every call from your TV ads. Perhaps your business only receives about thirty

4 Popular Preconceived Notions About Call Centers, Addressed

There are certain misguided stigmas associated with the telecom industry, so we figured it would be a good idea to address a few of the more common notions about call centers. Here are four of the preconceived notions about call centers that some people have in their minds: 1. Outsourcing is bad 2.

Earth Day 2018: How an Answering Service Helps Your Business Go Green

Make every day Earth Day with eco-friendly business practices like using an answering service to keep your company green. Every year, companies find more and more ways to go green. Running a business that does all it can to stay environmentally friendly is good for the planet but also good for your

Does an Outsourced Call Center Make Sense for My Company?

It makes sense for many companies to take advantage of outsourcing in the form of a specialized call center partner. Let's find out if your business is one of them. When the phone starts ringing off the hook,  many business owners turn to call centers for help. In fact, industry analysts project