There are few things better in the customer service arena than achieving first call resolution. Your callers love it and it feels great as a rep to deliver that kind of satisfying customer experience.
First Call Resolution. What a wonderful phrase! It means no worries, for the rest of your days. At
Not offering bilingual phone support means your business is unable to connect with a massive customer segment. But there's no reason that should be the case when professional bilingual answering services are available.
Fact: more Spanish-speaking people live in the United States than Spain - 45 million
Answering services and call centers have been around for decades, but they are a part of an industry that is continually changing. Here's a brief history of how call centers got started and how far answering services have come since then.
Approximately 40 years ago, airlines and the hospitality industries
Whether you work in a call center or provide customer service regularly over the phone, odds are that you've had to deal with a few upset people along the way. Here's the secret for how to handle angry callers and transform the call into a positive experience.
We have all had that one customer (or
Remember these five tips for providing excellent customer service over the phone. It's easy, because they all start with the letter C!
In a role that you have to get people to trust and be loyal to your business, it is an uphill battle. We do not have the face to face interaction that retail storefronts,