The Role of Analytics in Customer Service

Any company can harness big data to make informed, powerful decisions about their customer service. Here is how analytics can play a significant role in customer experiences. Editor’s Note: This post was submitted by guest blogger, Caryl Anne Crowne. Enjoy! Creating a fulfilling customer experience

How to Handle High Call Volumes from Google Ads

With the amount of money you spend advertising on Google Ads, you don't want to miss a customer or lead, simply because you can't keep up with all the phone calls. Using Google Ads is a very effective and proven way to market your company.  And once customers are interested in doing business with

I Don’t Want Business Calls Forwarded to my Cell on Weekends

A common problem busy entrepreneurs and professionals have is that business calls often interrupt their personal time, whether it be after hours or on the weekends. Here's an easy way to reclaim your work/life balance. Many small business professionals have their office phones forward their calls