Your Telephone Answering Service and Hold Time

  It's important to understand how your answering service handles hold time. Are your callers waiting longer than they should? Nobody likes to have their calls put on hold but it does happen. Sometimes it's only for a moment, but other times it can seem like forever. So what are the different

Should my Telephone Answering Service use an Auto Answer System?

An auto answer system has its time and place in telecommunications, but is it ever beneficial for live answering services to use one? Well, first let's define what an auto answer system actually is so we are all on the same page here. An auto answer system is used by businesses, telephone answering

Auto Attendant or Live Agent Answer?

When it comes to the customer experience for your callers, you've got options. So which should you choose, an auto attendant or answer with a live agent. Well, it depends... You've  finally decided to use a telephone answering service to make your life easier and enhance your customer service. Good

How To Forward Your Phone Lines

  Being able to forward your phone lines is a basic, but crucial part of many jobs in all different types of offices. Follow the steps laid out here to learn how to forward your phones. Any phone line can be forwarded. You just have to know how to do it. The first step is to set up basic call

How to Create a Positive Brand Impression with Your Business Phone System

  With so much attention being paid to online channels, many businesses are forgetting to brand their phone experience for callers. In today's highly competitive business world, it is critical to earn a competitive edge by insuring that the user experience you provide operates at a consistently