How to Handle High Call Volumes from Google Ads

With the amount of money you spend advertising on Google Ads, you don't want to miss a customer or lead, simply because you can't keep up with all the phone calls. Using Google Ads is a very effective and proven way to market your company.  And once customers are interested in doing business with

Best of the 2018 Sound Telecom Blog

Our blog continued to rumble along  this year as it was fueled by some great authors, guest posts, and refreshed content. Here are a few of the favorites from 2018. 7 Traits That Mean You’re Ready to Be an Entrepreneur (Otherwise Don’t Quit Your Day Job) There are certain traits that individuals

Best of the 2017 Sound Telecom Blog

With  articles coming from new authors, guest bloggers, and established contributors, we had a great mix of fresh content in 2017. Here are some of the best and most popular posts that appeared on our blog this year. With the New Year upon us, we thought we'd carry on with what has become an annual

Best of the 2016 Sound Telecom Blog

2016 was another great year for the Sound Telecom Blog with lots of awesome articles. Here's several of the more popular posts that got lots of attention. With 2017 just around the corner, we thought we'd take this opportunity to look back over our blog activity from 2016 and remember some of the

Is Customer Service the New Marketing Tool?

  When you think of Customer Service and Marketing, you usually think of two completely different departments within an organization. But should you? Perhaps  Customer Service and Marketing should actually be working more closely than ever before. Wow! This idea hit me while writing a piece