Your Business Is Missing Out If You Don’t Offer Bilingual Phone Support

Not offering bilingual phone support means your business is unable to connect with a massive customer segment. But there's no reason that should be the case when professional bilingual answering services are available. Fact: more Spanish-speaking people live in the United States than Spain - 45 million

A History of Answering Services and Call Centers

Answering services and call centers have been around for decades, but they are a part of an industry that is continually changing. Here's a brief history of how call centers got started and how far answering services have come since then. Approximately 40 years ago, airlines and the hospitality industries

Utilizing the 5 C’s for Customer Service in the Telecommunications World

Remember these five tips for providing excellent customer service over the phone. It's easy, because they all start with the letter C! In a role that you have to get people to trust and be loyal to your business, it is an uphill battle. We do not have the face to face interaction that retail storefronts,

Is Your Answering Service Staffed by Werewolves?

Beware of answering services that employ agents who are pleasant by day, but transform into horrific customer service reps during  the night shift. If you are one of the many businesses that has gone the route of partnering with a telephone answering service, chances are you have listened to at least